Global Flagship Accounts Manager

Ladders; United States; Remote; USD 217,000 - 362,000; Full time

Benefits offered by this job

Health insurance

Flexible spending accounts

Health savings accounts

Retirement savings plans

Life and disability insurance programs

Paid and unpaid time off options

Job summary

Ladders is seeking a Global Flagship Accounts Manager to lead relationships with strategic customer accounts and drive long-term growth across software solutions and services. This remote role collaborates with Customer Success and Support to protect retention, resolve issues, and expand account value.

You will own account plans, conduct business reviews, and identify upsell opportunities across a complex enterprise sales cycle. Strong communication and negotiation skills are essential.

Qualifications

• 5+ years of account management or customer growth in a SaaS organization.
• Experience managing enterprise or strategic customer accounts.
• Proficient in managing contracts, renewals, and commercial discussions.
• Skilled in upselling and cross-selling initiatives.
• Experience navigating complex sales cycles and negotiations.
• Familiarity with CRM systems such as Salesforce or HubSpot.

Responsibilities

• Serve as the primary contact for assigned customer accounts, building trusted relationships
• Conduct regular business reviews to understand customer objectives and challenges
• Develop and execute account plans to drive retention and long-term success
• Identify upsell and cross-sell opportunities across software solutions and services
• Meet or exceed revenue and growth targets through proactive pipeline management
• Monitor customer health and proactively address risks to satisfaction
• Collaborate with Customer Success and Support teams to resolve issues and enhance customer experience

Skills

Account management

Enterprise accounts

Renewals

Upselling

Negotiations

CRM systems

Job description

For our client, we are seeking a Global Flagship Accounts Manager to join the team of a leader in the Manufacturing & Automotive space.

This role will own relationships with strategic customer accounts and drive long-term growth across software solutions and services. The position requires a balance of customer partnership, commercial strategy, and disciplined account execution in a complex enterprise environment. You will work closely with Customer Success and Support teams to protect retention, resolve issues, and expand account value.

Location: Remote

Compensation: $216,600 - $361,700 annually

Responsibilities

• Serve as the primary contact for assigned customer accounts, building trusted relationships
• Conduct regular business reviews to understand customer objectives and challenges
• Develop and execute account plans to drive retention and long-term success
• Identify upsell and cross-sell opportunities across software solutions and services
• Meet or exceed revenue and growth targets through proactive pipeline management
• Monitor customer health and proactively address risks to satisfaction
• Collaborate with Customer Success and Support teams to resolve issues and enhance customer experience

Qualifications

• 5+ years of account management or customer growth experience in a SaaS organization
• Experience managing enterprise or strategic customer accounts
• Proficient in managing customer contracts, renewals, and commercial discussions
• Skilled in driving account expansion through upselling and cross-selling initiatives
• Experienced in navigating complex sales cycles and contract negotiations
• Proven track record of meeting or exceeding revenue and retention targets
• Familiarity with CRM systems such as Salesforce or HubSpot

Benefits

• Health insurance
• Flexible spending accounts
• Health savings accounts
• Retirement savings plans
• Life and disability insurance programs
• Paid and unpaid time off options

Our client is an equal opportunity employer. We encourage you to apply even if you don't meet every qualification - your background could be exactly what this team needs.