Remote Global Director, Customer Success

Bitsight; United States; Remote; USD 96,000 - 123,000; Full time

Job summary

Bitsight is seeking a Director of Customer Success to lead our international organization, including customers across EMEA, APAC, & LATAM. This leader will oversee a team of approximately 13 CSMs and senior staff, accountable for renewal and expansion outcomes in a globally distributed setup.

The role partners with Sales and Account Management, standardizes proactive engagement and risk management, and translates customer feedback into product priorities.

Qualifications

• 10+ years in Customer Success or related post-sale function in enterprise B2B SaaS.
• 5+ years of people leadership, including managers or multiple layers.
• Experience leading Customer Success across multiple segments.
• Strong track record developing managers and high-performing teams.
• Executive presence managing strategic relationships and escalations.
• Strong commercial judgment; understands adoption, risk, retention, expansion.
• Ability to operate across cultures, countries, and time zones.
• Experience in cybersecurity and industry priorities.

Responsibilities

• Lead, coach, and develop a geographically distributed Customer Success organization.
• Directly manage senior CSMs for strategic accounts and a down-market manager.
• Set and reinforce standards for proactive engagement, success planning, and risk management.
• Inspect account health and risk, create action plans, marshal resources.
• Build executive relationships and participate in complex escalations.
• Partner with Sales and Account Management on regional strategy and growth.
• Represent regional customer needs to Product, Enablement, Support, and other teams.
• Use data and AI-enabled methods to improve productivity and client experiences.

Skills

Customer Success

People leadership

Executive presence

Strategic relationships

Cross-cultural

Analytics

Tools

AI tools

Job description

Bitsight is seeking a Director of Customer Success to lead our international organization, including customers across EMEA, APAC, & LATAM. This leader will oversee a team of approximately 13 CSMs and senior staff, accountable for renewal and expansion outcomes in a globally distributed setup.

The role partners with Sales and Account Management, standardizes proactive engagement and risk management, and translates customer feedback into product priorities.