Global Head of Customer Success & Retention

Datadome; New York (NY); Hybrid; USD 180.000 - 280.000; Vollzeit

Benefits dieser Stelle

Hybrid & in-office options

SoHo office NYC

Health benefits

Professional development stipend

PTO & holidays

Zusammenfassung

DataDome, a leader in real-time bot and fraud management, seeks a Director of Customer Success to own the global CS function. You will shape value realization, health, and expansion-readiness for our enterprise customers worldwide, building a scalable CSM organization and executive-level relationships.

This is a build-and-run mandate: start by owning the CSM book and evolve the structure as the business grows, partnering with TAM and Support to ensure seamless post-sale success.

Qualifikationen

• 10+ years in Customer Success leadership at a B2B SaaS company.
• Proven ability to run global, multi-region CS organizations.
• Track record in reducing churn and expanding ARR.

Aufgaben

• Own retention strategy and churn-prevention for the CS book.
• Maintain executive relationships with top accounts and provide escalation cover.
• Define segmentation, playbooks, and onboarding for a scalable CS org.
• Partner with TAM, Support, and Product to align on customer outcomes.
• Report key health metrics to the executive team on a cadence.

Kenntnisse

People leadership

Global CS org

Executive relationships

Churn reduction

Strategy execution

Tools

Gainsight

Totango

Salesforce

Jobbeschreibung

DataDome, a leader in real-time bot and fraud management, seeks a Director of Customer Success to own the global CS function. You will shape value realization, health, and expansion-readiness for our enterprise customers worldwide, building a scalable CSM organization and executive-level relationships.

This is a build-and-run mandate: start by owning the CSM book and evolve the structure as the business grows, partnering with TAM and Support to ensure seamless post-sale success.