Remote Global Data Center Sales Operations Director

Boyd; United States; Hybrid; USD 140,000 - 190,000; Full time

Job summary

The Director, Global Data Center Sales Operations at Boyd is the strategic partner enabling Boyd Thermal's commercial organization to sell effectively through governance, data, and systems. You will reduce admin burden and provide accurate visibility into performance and demand.

Leading Salesforce governance, data integration, and the end-to-end commercial process, you will coordinate across Finance, Supply Chain, Operations, Marketing, Legal, and HR to harmonize data and drive forecast accuracy

Qualifications

• Bachelor’s degree in business, finance, analytics, operations, information systems, or a related field; equivalent relevant experience may be considered.
• 10 years’ experience in sales, marketing, sales operations, commercial operations or related field

Responsibilities

• Own the Boyd Thermal Salesforce operating model, including short-term configuration, administration, user management, training, documentation, testing, user acceptance testing, and launch coordination while long-term ownership transitions to IT and Sales Enablement.
• Lead new-business-win and pipeline analysis in direct partnership with the sales organization.
• Own master-data administration for ES/EC codes, coordinate data corrections with Sales and Controllers, and administer revenue-realization data alignment.
• Lead Data Hub and Greensheet forecasting integration in the short term and define an effective long-term split between Sales Operations and Commercial Finance.
• Partner with Electrical Sector resources to create a technology stack that makes commercial data accessible, accurate, integrated, and useful for execution.
• Own the end-to-end commercial process at the strategic level and drive consistent execution across the organization.
• Administer quarterly business reviews and produce data outputs and actions for the top 30 customers.
• Lead commercial-team training, onboarding, and offboarding during the transition, with long-term migration to Sales Enablement and/or HR.
• Administer the Voice of Customer program and annual data readouts in the short term; retain strategic VOC activity only when it informs business strategy.
• Administer North America and Europe sales incentive plans during the transition, with long-term administration moving to the HR Sales Incentive team.
• Own sales coverage maps and the alignment of people, territories, customers, plans, and goals in partnership with the sales reporting team.
• Set sales targets; support the transition of incentive-plan design and administration to HR.
• Own external sales representative commissions, payment approvals, and contract management.
• Own master-data corrections that affect financial reporting, customer ownership, commercial focus, and incentive alignment.
• Customer Solutions Management, compliance-document processing, order entry, customer onboarding, and sales training and enablement.
• Partner with the ES-A OPEX team or other designated resources on process optimization.
• Ensure customer-facing and commercial documentation meets regulatory and internal standards.
• Own customer- and operations-facing ITAR compliance in the near term and retain ITAR pricing governance.
• Provide continuity while compliance document processing, QMS-related commercial documentation, tariff documentation, and commercial contract workflows transition to designated support teams.
• Escalate site issues or non-compliance to the appropriate site owner.
• Lead cross-functional coordination across Finance, Supply Chain, Operations, Marketing, Legal, and HR.
• Manage change and stakeholder alignment related to support-model transitions, including access, organizational change management, leadership approval, cost considerations, and coordination between Chennai, Pune, and QRO resources.
• Lead the Sales Operations strategy for Boyd Thermal and Eaton’s Global Data Center commercial organization.
• Support Global Account Leaders and thermal commercial teams with pipeline management, account KPIs, forecasting, SIOP inputs, capacity visibility, and executive performance reporting.
• Drive harmonization of Boyd Thermal data, systems, processes, and governance with Eaton’s enterprise Global Data Center account model while preserving business continuity during integration.
• Improve visibility into customer demand, pipeline health, forecast accuracy, capacity constraints, and commercial risks across strategic Data Center accounts.

Skills

Sales operations

Cross-functional leadership

Data governance

Forecasting

Program management

Education

Bachelor’s degree in business or related field

Tools

Salesforce

Power BI

Job description

The Director, Global Data Center Sales Operations at Boyd is the strategic partner enabling Boyd Thermal's commercial organization to sell effectively through governance, data, and systems. You will reduce admin burden and provide accurate visibility into performance and demand.

Leading Salesforce governance, data integration, and the end-to-end commercial process, you will coordinate across Finance, Supply Chain, Operations, Marketing, Legal, and HR to harmonize data and drive forecast accuracy