Remote Global Customer Support Specialist

Genki; United States; Remote; USD 24,000 - 32,000; Full time

Job summary

Genki is a fast-growing, fully remote startup helping nomads stay healthy worldwide. We’re seeking a Customer Care Agent to support customers via email, chat and phone and to assist with products, claims, payments, and account management.

This is a full-time remote role with a €2,250 monthly salary and 25 paid vacation days. Work from anywhere in the world while serving required hours, with salary progression and bonuses.

Qualifications

• At least 1 year of experience in customer care or support.
• Fluent in English with strong communication skills.
• Ability to work independently in a remote setting and adapt to Berlin hours.

Responsibilities

• Provide friendly, clear, and professional support via email, chat and phone.
• Assist customers with inquiries about products, claims, payments, and account management.
• Guide customers through onboarding, data changes, or policy updates.
• Escalate complex issues to managers or specialists when necessary.
• Collaborate with colleagues to ensure quick and accurate responses.
• Contribute to improving support processes and knowledge base content.

Skills

Customer care

Empathy

Clear communication

Remote work

English fluency

Job description

Genki is a fast-growing, fully remote startup helping nomads stay healthy worldwide. We’re seeking a Customer Care Agent to support customers via email, chat and phone and to assist with products, claims, payments, and account management.

This is a full-time remote role with a €2,250 monthly salary and 25 paid vacation days. Work from anywhere in the world while serving required hours, with salary progression and bonuses.