Remote Customer Support Specialist (Growth & Global Team)

Torrero Ltd.; New York (NY); Remote; USD 42,000 - 70,000; Full time

Benefits offered by this job

Remote work (work from anywhere)

Competitive salary

28 days off per year

Seniority leave

Amicable work environment and team

Job summary

Torrero Ltd. is seeking a customer support specialist to join a fast-paced, global team. This remote role rewards strong English communication, organizational skills, and a collaborative mindset, with opportunities to grow in a dynamic startup culture.

You will handle live chat requests, assist customers with features, report issues, and relay feedback to cross-functional teams. Flexible shifts and weekend work are required.

Qualifications

• Proficient in English language.
• Must have work experience in customer support.
• Excellent communication skills.
• Strong teamwork skills.
• Excellent PC skills.
• High attention to detail.
• Multitasking abilities.
• Flexible to work day, evening, night shifts and weekends.

Responsibilities

• Answer incoming customer requests via live chat.
• Identify customer needs and help users with features.
• Analyze and report product malfunctions.
• Follow up with customers to ensure issues are resolved.
• Gather feedback and share with Product, Sales and Marketing teams.

Skills

English proficiency

Customer support experience

Communication skills

Teamwork

PC skills

Attention to detail

Multitasking

Flexible shifts

Job description

Torrero Ltd. is seeking a customer support specialist to join a fast-paced, global team. This remote role rewards strong English communication, organizational skills, and a collaborative mindset, with opportunities to grow in a dynamic startup culture.

You will handle live chat requests, assist customers with features, report issues, and relay feedback to cross-functional teams. Flexible shifts and weekend work are required.