Remote Talent Experience Specialist

Naukri Mitra; United States; Remote; USD 77,000 - 94,000; Full time

Job summary

Naukri Mitra is seeking a Remote Customer Support Specialist to handle chat, email, and other digital inquiries from customers worldwide.

You’ll diagnose issues, provide accurate resolutions, escalate when needed, and log interactions with clear context — all while keeping a calm, professional tone.

This full-time, fully remote role offers an annual salary of $85,000 and flexible shifts to align with a global support coverage.

Qualifications

• Experience in a customer-facing or support role.
• Comfortable working across multiple digital platforms—helpdesk software, live chat tools, CRM systems.
• Reliable internet connection and a workspace where you can focus without interruption.
• Ability to manage your own schedule and stay accountable without supervision.
• Genuine patience and calm under pressure.

Responsibilities

• Responding to customer inquiries across digital support channels within set response-time targets.
• Diagnosing issues accurately before offering a resolution.
• Escalating complex or unresolved cases to the right internal team without dropping the ball.
• Logging interactions clearly so the next person who touches that account has full context.
• Spotting patterns in recurring complaints and flagging them upstream.
• Maintaining a calm, professional tone, even when customers are frustrated.

Skills

Customer support experience

Digital tools adept

Strong written English

Time management

Tools

Zendesk

Freshdesk

CRM tools

Job description

Naukri Mitra is seeking a Remote Customer Support Specialist to handle chat, email, and other digital inquiries from customers worldwide.

You’ll diagnose issues, provide accurate resolutions, escalate when needed, and log interactions with clear context — all while keeping a calm, professional tone.

This full-time, fully remote role offers an annual salary of $85,000 and flexible shifts to align with a global support coverage.