Customer Care Agent

Genki; United States; Remote; USD 24,000 - 32,000; Full time

Job summary

Genki is a fast-growing, fully remote startup helping nomads stay healthy worldwide. We’re seeking a Customer Care Agent to support customers via email, chat and phone and to assist with products, claims, payments, and account management.

This is a full-time remote role with a €2,250 monthly salary and 25 paid vacation days. Work from anywhere in the world while serving required hours, with salary progression and bonuses.

Qualifications

• At least 1 year of experience in customer care or support.
• Fluent in English with strong communication skills.
• Ability to work independently in a remote setting and adapt to Berlin hours.

Responsibilities

• Provide friendly, clear, and professional support via email, chat and phone.
• Assist customers with inquiries about products, claims, payments, and account management.
• Guide customers through onboarding, data changes, or policy updates.
• Escalate complex issues to managers or specialists when necessary.
• Collaborate with colleagues to ensure quick and accurate responses.
• Contribute to improving support processes and knowledge base content.

Skills

Customer care

Empathy

Clear communication

Remote work

English fluency

Job description

Описание:

Genki is a Japanese word that means ‘healthy, energetic, and full of spirit’. That’s us! We’re a fast-growing, fully remote startup of about 30 people. We believe in a future where more and more people will be nomads and world residents. Our mission is to help them stay healthy and live well wherever they go. It all starts with great health insurance that works all over the world. And since we launched just a few years ago, we’ve helped over 100,000 nomads with worldwide health insurance. We are looking for a Customer Care Agent to care for our customers.

Задачи:

• Provide friendly, clear, and professional support via email, chat and phone.
• Assist customers with inquiries about our products, claims, payments, and account management.
• Guide customers through processes such as onboarding, data changes, or policy updates.
• Escalate complex issues to managers or specialists when necessary.
• Collaborate closely with colleagues to ensure quick and accurate responses.
• Contribute to improving support processes and knowledge base content.

Требования:

• You can be employed anywhere in the Schengen Area.
• Work hours: Monday–Friday, 8 AM – 5 PM Berlin time.
• You can start working with us no later than 1 January 2027.
• You have at least one year of experience in customer care/support.
• You are fluent in English.
• You have an extraordinarily helpful, empathetic, and kind personality, with strong communication skills.
• You love helping people to solve their problems while always keeping your cool.
• You can quickly grasp what people really need and love digging for the optimal solution.
• You are familiar and happy with working remotely.

Условия:

• Full-time remote position.
• Initial salary of €2.250 per month.
• Work from anywhere in the world as long as you can serve the required support hours.
• Salary progression and bonuses.
• Make a meaningful contribution to people's lives.
• 25 paid vacation days per year.

If this sounds like you, and you’re excited to help nomads around the world live healthier lives, we’d love to hear from you.