Customer Success Manager (Fully Remote)

UpGuard; United States; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Lifestyle subsidy

Parental leave (18 weeks)

Learning & development allowance

Job summary

UpGuard is a fully remote, autonomous culture-friendly company redefining cyber risk management with its AI-driven CRPM platform. You will onboard and manage customers, provide resources, and translate requirements into tailored UpGuard solutions.

Ideal candidates have 3+ years in customer success or related fields, understanding of cyber risk frameworks, and strong cross-functional collaboration skills. The role emphasizes remote collaboration and continuous learning.

Qualifications

• 3+ years of experience in customer success, project management, or account management.
• Understanding of cyber risk management or risk management frameworks.
• Strong organizational skills and ability to work cross-functionally.

Responsibilities

• Onboard and manage UpGuard customers to ensure effective use of the platform.
• Provide resources such as success plans, training, and regular check-ins.
• Translate customer requirements into tailored solutions using UpGuard technology.

Job description

• UpGuard is redefining cyber risk management with AI-driven precision.
• The company recently raised $75M Series C and processes 100 billion risk signals daily.
• It offers a fully remote work environment with a strong culture of autonomy.

What You'll Do:

• Onboard and manage UpGuard customers to ensure effective use of the platform.
• Provide resources such as success plans, training, and regular check-ins.
• Translate customer requirements into tailored solutions using UpGuard technology.

What You'll Bring:

• 3+ years of experience in customer success, project management, or account management.
• Understanding of cyber risk management or risk management frameworks.
• Strong organizational skills and ability to work cross-functionally.
• Monthly lifestyle subsidy for financial, physical, and mental well-being.
• 18 weeks paid parental leave irrespective of parenting role.
• Annual learning & development allowance of $1500 USD.

UpGuard

UpGuard is redefining cyber risk management with its AI-driven CRPM platform, helping organizations manage their attack surface. The company has raised $75M Series C, scales to process 100 billion risk signals daily, and fosters a culture of autonomy and remote work.