Remote Global Customer Operations Lead

Deel; United States; Remote; USD 110,000 - 160,000; Full time

Benefits offered by this job

Stock grant opportunities

Additional perks and benefits based on

Flexible office membership

Job summary

Deel is seeking a results-driven Customer Success Manager Lead to manage a growing regional team of CS professionals across multiple time zones. You will coach, hire, and develop talent, drive renewals, and partner with product and operations to scale revenue while delivering exceptional customer outcomes.

You will thrive in a fast-paced environment, leveraging data to improve processes, and collaborating with cross-functional teams to ensure customer success and product adoption.

Qualifications

• 3–5 years experience leading a CSM team in a fast-growing B2B SaaS company.
• Experience managing a remote/multi-time-zone team preferred.
• Track record of meeting renewal and retention goals in a high-growth setting.
• Strong data orientation and customer-centric mindset.

Responsibilities

• Managing a growing team in your region; recruiting, hiring, and training new team members
• Serving as a coach and a leader, helping to develop the skills of your team as they help customers achieve their desired outcomes
• Build and Scale, Own, Optimize & Impact the revenue stream by driving change and maximize the effectiveness of the team to deliver greater value and grow our customers.
• Organize and analyze customer and product data to identify and implement improvements to increase revenue growth, including partnering with Operations in designing and implementing processes, workflows, and automations.
• Proactively surface opportunities to improve the team’s operational efficiency and the customer experience

Skills

CSM leadership

regional management

data driven

multi time zones

remote team

Fintech/HRtech

Job description

Deel is seeking a results-driven Customer Success Manager Lead to manage a growing regional team of CS professionals across multiple time zones. You will coach, hire, and develop talent, drive renewals, and partner with product and operations to scale revenue while delivering exceptional customer outcomes.

You will thrive in a fast-paced environment, leveraging data to improve processes, and collaborating with cross-functional teams to ensure customer success and product adoption.