Remote Customer Operations Lead | Experience & Adoption

Ladders; United States; Teletrabalho; USD 100 000 - 120 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Collaborative environment

Professional development

Cross-functional teamwork

AI and automation projects

Customer-centric culture

Resumo da oferta

Ladders is seeking a Customer Operations Manager to join our team remotely for U.S.-based candidates. The role focuses on leading customer operations initiatives to improve adoption, retention, and scalable workflows across the organization.

Responsibilities include partnering with cross-functional teams, shaping programs, tools, and training that enhance efficiency and deliver greater value to customer-facing teams.

Qualificações

• 5+ years of experience in Operations, Project Management, Customer Success, or Consulting
• Strong project management skills for handling multiple programs and stakeholders
• Proven ability to build and scale tools and process automations, particularly using AI
• Strong data fluency for generating and interpreting reports from various customer success tools
• Experience implementing and training on software tools for customer success and professional services
• Experience collaborating with leaders across technology functions

Responsabilidades

• Initiate, lead, and monitor customer experience programs and projects
• Optimize tools and processes for customer experience teams, including documentation and enablement
• Collaborate with Marketing, Sales, IT, and other functions to enhance customer experience
• Establish mechanisms for reporting key performance metrics for customer success
• Develop strategies to maximize customer product adoption and retention
• Create and deliver training programs for customer experience team members

Conhecimentos

Operations

Project Management

Customer Success

Automation & AI

Data Reporting

Cross-functional collaboration

Descrição da oferta de emprego

Ladders is seeking a Customer Operations Manager to join our team remotely for U.S.-based candidates. The role focuses on leading customer operations initiatives to improve adoption, retention, and scalable workflows across the organization.

Responsibilities include partnering with cross-functional teams, shaping programs, tools, and training that enhance efficiency and deliver greater value to customer-facing teams.