Remote Global Advanced Analytics Manager

Rockwell Automation, Inc.

Milwaukee (WI)

Remote

USD 145,000 - 218,000

Full time

9 days ago

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Benefits offered by this job

Health Insurance including Medical, D

401k

Paid Time off

Parental and Caregiver Leave

Flexible Work Schedule

Benefits information

Job summary

Rockwell Automation, Inc. is seeking a Global Advanced Analytics Support Manager to lead the PavilionX advanced process control support. The role spans customer engagement, technical support, service delivery, and sales collaboration, reporting to the Sr.

Manager of Global Application Support. This remote-friendly position supports customers nationwide in the United States. You will drive operations, renewals, and growth, coordinating with product, delivery, and sales teams to meet commitments

Qualifications

Bachelor's Degree or Equivalent Years of Relevant Work Experience.
Legal authorization to work in the U.S. (no visa sponsorship).
Willingness to travel for customer engagements and meetings.

Responsibilities

Lead the Pavilion support function, including daily operations, customer engagement, escalation management, and service delivery performance.
Manage business operations for the Pavilion support group, including capacity planning, performance visibility, process improvement, knowledge transfer, and continuity of critical expertise.
Maintain relationships with Pavilion customers, meeting support commitments and addressing concerns with urgency.
Drive renewal and expansion opportunities and partner with sales and account teams to enable new support engagements.
Coordinate with internal product and delivery teams to resolve complex issues and align customer needs with available capabilities.