Global PavilionX Analytics Support Lead (Remote)

Rockwell Automation, Inc.; Austin (TX); Remote; USD 145,000 - 218,000; Full time

Benefits offered by this job

Health insurance including medical, +d

401k

Paid time off

Parental and caregiver leave

Flexible work schedule

Job summary

Rockwell Automation, Inc. is seeking a Global Advanced Analytics Support Manager to lead the PavilionX support function, guiding customer engagements and service delivery for advanced process control solutions.

This role partners with sales, delivery, and product teams to drive growth and renewals, with remote work available across the United States. The role requires a Bachelor's degree (or equivalent) and 5+ years leading customer-facing support operations, including escalations and

Qualifications

• Bachelor's Degree or Equivalent Years of Relevant Work Experience.
• Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
• Ability to travel to support customer engagements, internal meetings, or business-critical escalations.

Responsibilities

• Lead the Pavilion support function, including daily operations, customer engagement, escalation management, and service delivery performance.
• Manage business operations for the Pavilion support group, including capacity planning, performance visibility, process improvement, knowledge transfer, and continuity of critical expertise.
• Maintain relationships with Pavilion customers, ensuring you meet support commitments and address customer concerns with urgency.
• Drive renewal and expansion opportunities and partner with sales and account teams to enable new support engagements.
• Coordinate with internal product and delivery teams to resolve complex issues and align customer needs with available capabilities.

Skills

Customer engagement

Escalation management

Service delivery

Cross-functional coordination

People leadership

Education

Bachelor's degree or equivalent

Job description

Rockwell Automation, Inc. is seeking a Global Advanced Analytics Support Manager to lead the PavilionX support function, guiding customer engagements and service delivery for advanced process control solutions.

This role partners with sales, delivery, and product teams to drive growth and renewals, with remote work available across the United States. The role requires a Bachelor's degree (or equivalent) and 5+ years leading customer-facing support operations, including escalations and