Remote Global Advanced Analytics Support Leader

Rockwell Automation, Inc.; Mayfield Heights (OH); Remote; USD 145,000 - 218,000; Full time

Benefits offered by this job

Health Insurance

401k

Paid Time off

Parental and Caregiver Leave

Flexible Work Schedule

Job summary

Rockwell Automation, Inc. is seeking a Global Advanced Analytics Support Manager to lead PavilionX advanced process control and MPC support within Digital Managed Services. You will oversee customer engagement, service delivery, and performance across the Pavilion support function.

You will partner with sales, product, and delivery teams, manage capacity and continuity of expertise, and drive renewals and expansion opportunities. This role can be remote anywhere in the United States.

Qualifications

• Bachelor's Degree or Equivalent Years of Relevant Work Experience.
• Legal authorization to work in the U.S. (no sponsorship).
• Ability to travel to support customer engagements and meetings.

Responsibilities

• Lead the Pavilion support function, including daily operations, customer engagement, escalation management, and service delivery performance.
• Manage business operations for the Pavilion support group, including capacity planning, performance visibility, process improvement, knowledge transfer, and continuity of critical expertise.
• Maintain relationships with Pavilion customers, ensuring you meet support commitments and address customer concerns with urgency.
• Drive renewal and expansion opportunities and partner with sales and account teams to enable new support engagements.
• Coordinate with internal product and delivery teams to resolve complex issues and align customer needs with available capabilities.

Skills

Team leadership

Customer engagement

Escalation management

Service delivery

Cross-functional coordination

Travel for engagements

Education

Bachelor's Degree or Equivalent Years of Relevant Work Experience

Tools

PavilionX

APC

MPC

Industrial software

Job description

Rockwell Automation, Inc. is seeking a Global Advanced Analytics Support Manager to lead PavilionX advanced process control and MPC support within Digital Managed Services. You will oversee customer engagement, service delivery, and performance across the Pavilion support function.

You will partner with sales, product, and delivery teams, manage capacity and continuity of expertise, and drive renewals and expansion opportunities. This role can be remote anywhere in the United States.