Remote Global Analytics & MPC Support Leader

Rockwell Automation, Inc.; Oregon; Hybrid; USD 145,000 - 218,000; Full time

Benefits offered by this job

Health Insurance including Medical,?l?

401k

Paid Time off

Parental and Caregiver Leave

Flexible Work Schedule

Job summary

Rockwell Automation, Inc. seeks a Global Advanced Analytics Support Manager to lead the PavilionX advanced process control and MPC customer-support function. You will ensure service quality, customer confidence, and performance for a specialized Digital Managed Services offering.

The role covers engagement, delivery, operations, and sales partnerships, with remote work options across the U.S. You will drive daily operations, renewals, expansion opportunities, and cross-team collaboration with

Qualifications

• Bachelor's degree or equivalent years of experience required.
• Authorized to work in the U.S. (no sponsorship).
• Ability to travel to customer engagements, meetings, escalations.

Responsibilities

• Lead Pavilion support operations, engagement, escalation management and service delivery performance.
• Manage business operations: capacity planning, performance visibility, processes, knowledge transfer, continuity of expertise.
• Maintain relationships with Pavilion customers and ensure commitments are met with urgency.
• Drive renewals and expansion opportunities with sales/account teams.
• Coordinate with product and delivery teams to resolve complex issues and align with capabilities.

Skills

Leadership

Customer-facing

Escalation management

Service delivery

Cross-functional coordination

Education

Bachelor's Degree or equivalent

Tools

PavilionX

APC

MPC

Job description

Rockwell Automation, Inc. seeks a Global Advanced Analytics Support Manager to lead the PavilionX advanced process control and MPC customer-support function. You will ensure service quality, customer confidence, and performance for a specialized Digital Managed Services offering.

The role covers engagement, delivery, operations, and sales partnerships, with remote work options across the U.S. You will drive daily operations, renewals, expansion opportunities, and cross-team collaboration with