Remote GIS Support Engineer I – Customer Success

3-GIS; United States; Hybrid; USD 52,000 - 76,000; Full time

Job summary

3-GIS seeks a Support Specialist I to provide expert technical support and advocate for customers within the Esri ecosystem. You will diagnose complex software issues, guide best-practice workflows, and ensure an exceptional support experience.

You'll work with client accounts and collaborate cross-functionally to shape customer success. The role emphasizes strong technical proficiency, clear communication, and the ability to guide customers through 3-GIS and Esri product challenges, with

Qualifications

• Bachelor's degree in CS, GIS, information systems, or related field.
• 0-2 years' experience in customer service, technical support, or GIS roles.
• Strong written and verbal communication skills.
• Highly organized and able to manage multiple priorities.
• Hands-on experience with ArcGIS products, Python, and databases.
• Experience with Jira or similar ticketing systems.
• Remote or hybrid work capability.

Responsibilities

• Provide superior customer support and troubleshoot client issues with 3-GIS software.
• Serve as a support representative for customer accounts and act as trusted advisor.
• Diagnose and resolve issues across the 3-GIS stack and Esri products.
• Educate customers on 3-GIS and Esri workflows.
• Configure upgrades of 3-GIS Solutions and Esri software.
• Test new software functionality and provide feedback to teams.
• Track data from calls and chats for continuous improvement.
• Mentor and train new team members.

Skills

Communication skills

Critical thinking

Analytical skills

Education

Bachelor's degree in CS, GIS, IS, or related field

Tools

ArcGIS Pro

ArcGIS Server

ArcGIS Enterprise

ArcGIS geoprocessing

Python

PGAdmin

SQL Developer

SQL Server

Jira

Job description

3-GIS seeks a Support Specialist I to provide expert technical support and advocate for customers within the Esri ecosystem. You will diagnose complex software issues, guide best-practice workflows, and ensure an exceptional support experience.

You'll work with client accounts and collaborate cross-functionally to shape customer success. The role emphasizes strong technical proficiency, clear communication, and the ability to guide customers through 3-GIS and Esri product challenges, with