GIS Support Specialist: Troubleshoot & Empower Users
ESRI
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Benefits offered by this job
Job summary
ESRI in Charlotte, North Carolina, is seeking a Support Analyst I to provide high-quality technical support and empower customers in using Esri’s GIS platform effectively. You will analyze customer issues, maintain thorough case documentation, and collaborate with your team to find optimal solutions.
The ideal candidate has a Bachelor's degree in a related field and experience in customer service and technical support, and will contribute to a supportive team that encourages creative problem-solving.
Qualifications
- 1+ years of professional experience in a similar position.
- Ability to learn the configuration and usage of ArcGIS software.
- Experience communicating with customers with varying technical aptitudes.
Responsibilities
- Provide high-quality technical support to customers.
- Analyze customer issues to identify solutions.
- Maintain comprehensive case documentation in the CRM system.
Skills
Education
Tools
Job description
ESRI in Charlotte, North Carolina, is seeking a Support Analyst I to provide high-quality technical support and empower customers in using Esri’s GIS platform effectively. You will analyze customer issues, maintain thorough case documentation, and collaborate with your team to find optimal solutions.
The ideal candidate has a Bachelor's degree in a related field and experience in customer service and technical support, and will contribute to a supportive team that encourages creative problem-solving.
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