Advanced GIS Support Specialist

Esri; Redlands (CA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health and welfare benefits

401(k) and profit-sharing

Paid vacation and holidays

Job summary

Esri is seeking a motivated technical support specialist to assist customers in leveraging the GIS platform for location intelligence.

In this role you will respond in real-time to cases submitted via email, chat, or phone, and you will become a domain expert across ArcGIS Online, Pro, and Enterprise. The position requires strong communication, teamwork, and a customer-first mindset to help customers achieve success.

Qualifications

• 2+ years in a customer-facing technical support role.
• Experience with ArcGIS Online/Pro/Enterprise in an industry context.
• Knowledge of IT frameworks including security and networking.
• Experience with SAML-based authentication solutions.

Responsibilities

• Provide high-quality technical support in real-time via email, chat, and phone.
• Analyze customer issues to identify core problems and solutions.
• Stay current on Esri releases and expand product expertise.
• Collaborate with teammates to resolve cases and share best practices.
• Document cases thoroughly in the CRM to support customer understanding.
• Mentor peers and exchange insights on technical topics.

Skills

Customer service

Technical support

Communication with customers

Proactive problem solving

Education

Bachelor’s degree in geography or GIS

Master’s degree in geography/computer science/GIS (preferred)

Tools

ArcGIS Online

ArcGIS Pro

ArcGIS Enterprise

SAML/ADFS/Okta

Job description

Esri is seeking a motivated technical support specialist to assist customers in leveraging the GIS platform for location intelligence.

In this role you will respond in real-time to cases submitted via email, chat, or phone, and you will become a domain expert across ArcGIS Online, Pro, and Enterprise. The position requires strong communication, teamwork, and a customer-first mindset to help customers achieve success.