Remote GIS Support Specialist — ArcGIS Help Desk

Nanosoft Consulting Talent Page; Atlanta (GA); Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Reimbursement for authorized travel expenses

12 paid holidays

Job summary

A consulting company seeks an IT Support Specialist to provide technical support for Esri ArcGIS users. Responsibilities include troubleshooting issues, ensuring the smooth operation of GIS applications, and providing user guidance. The role offers the opportunity to develop training programs and work collaboratively with IT teams. Ideal candidates should possess strong customer service skills and experience with ArcGIS. Position may have contract extension possibilities based on performance.

Qualifications

• Proven experience in providing technical support for Esri ArcGIS applications.
• Strong customer service orientation with the ability to troubleshoot and resolve issues.
• Excellent communication skills for instructing and guiding users.

Responsibilities

• First line support for GIS technical issues.
• Validate operation of virtual Desktop and Pro environments.
• Provide ongoing excellent customer service to users.
• Escalate and coordinate technical issues with IT staff.
• Instruct users on Esri ArcGIS solutions.

Skills

Esri ArcGIS support

Technical troubleshooting

Customer service

Documentation skills

Job description

A consulting company seeks an IT Support Specialist to provide technical support for Esri ArcGIS users. Responsibilities include troubleshooting issues, ensuring the smooth operation of GIS applications, and providing user guidance. The role offers the opportunity to develop training programs and work collaboratively with IT teams. Ideal candidates should possess strong customer service skills and experience with ArcGIS. Position may have contract extension possibilities based on performance.