GIS Product Support Specialist - ArcGIS & Customer Success

National Information Solutions Cooperative, Inc.; Atlanta (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

National Information Solutions Cooperative, Inc. (NISC) through its Futura Systems subsidiary is seeking a Product Support Specialist I.

The role focuses on first-line GIS software support, troubleshooting issues, and helping customers maximize value from ArcGIS-based solutions. You will collaborate with internal teams, document solutions, and contribute to ongoing learning and innovation while representing the company at events.

Qualifications

• Bachelor's degree in GIS, Geography, or a related field.
• 2+ years of technical support experience preferred.
• Familiarity with ArcMap, ArcCatalog, or ArcPro preferred (1 year).
• Excellent written and verbal communication skills.
• Basic proficiency in Microsoft Office (Excel, PowerPoint, Word).
• Basic knowledge of ESRI ArcGIS suite and software troubleshooting.

Responsibilities

• Provide first-line product support via phone, email, and chat.
• Troubleshoot technical issues using documentation and customer input.
• Use ESRI ArcGIS tools to solve user challenges.
• Escalate complex issues to senior team members when needed.
• Test software changes for compatibility and implement basic fixes.
• Train end users and create technical documentation, webinars, and presentations.

Skills

Communication skills

Analytical abilities

Problem solving

Teamwork

Time management

Customer service

Ability to explain technical concepts

Education

Bachelor's Degree in GIS/Geography or related field

Tools

CRM tools

Help desk software

Job description

National Information Solutions Cooperative, Inc. (NISC) through its Futura Systems subsidiary is seeking a Product Support Specialist I.

The role focuses on first-line GIS software support, troubleshooting issues, and helping customers maximize value from ArcGIS-based solutions. You will collaborate with internal teams, document solutions, and contribute to ongoing learning and innovation while representing the company at events.