Remote Global Customer Support Consultant

SupportYourApp; United States; Remote; USD 42,000 - 66,000; Full time

Benefits offered by this job

Remote work

USD compensation

Growth opportunities

Referral rewards

Flexible schedule

No time-tracking

Job summary

SupportYourApp is seeking a Customer Support Consultant to deliver outstanding service for clients worldwide from a home office. You will handle billing questions, how-to-use inquiries, and technical issues, explaining platform features and policies to ensure quick solutions.

You’ll escalate complex problems, research missing information, and work in a fast-paced, multilingual environment while maintaining a customer-focused approach and high-quality service.

Qualifications

• 1+ year in customer support.
• Experience in phone and chat support.
• Strong English skills (C1) written and spoken.
• Able to perform in a fast-paced, high-volume environment.
• Empathetic, clear communication with customers.

Responsibilities

• Deliver outstanding customer support via chat and calls.
• Assist customers with billing, how-to-use, and technical issues.
• Respond to inquiries per SLAs and established procedures.
• Explain platform features and policies with clear context for quick solutions.
• Escalate complex or high-priority issues when needed.
• Research missing information and proactively seek solutions.

Skills

English C1

1 year experience

Phone & chat support

Problem solving

Communication

Customer focus

High-volume environment

Tools

CRM software

Job description

SupportYourApp is seeking a Customer Support Consultant to deliver outstanding service for clients worldwide from a home office. You will handle billing questions, how-to-use inquiries, and technical issues, explaining platform features and policies to ensure quick solutions.

You’ll escalate complex problems, research missing information, and work in a fast-paced, multilingual environment while maintaining a customer-focused approach and high-quality service.