Remote Gas Billing Specialist

Five Star; Provo (UT); On-site; USD 17,000 - 22,000; Full time

Job summary

Five Star Solutions is seeking friendly Customer Service Representatives to assist customers with questions about their natural gas bills, payments, and account information. The role is remote for residents across several states, including Utah.

The ideal candidate is patient, professional, and comfortable handling billing issues while delivering a positive customer experience. Starting pay is $14 per hour with an additional $1 per hour for nights and weekends, 6:00am–8:00pm MST, Monday–Friday.

Qualifications

• 1 year previous customer service or call center experience preferred.
• Strong verbal and written communication skills.
• Comfortable working with billing and account information.
• Strong attention to detail.
• Ability to navigate multiple computer systems.
• Professional and empathetic approach to customer concerns.
• Reliable attendance and punctuality.
• Ability to work independently and as part of a team.
• Comfortable handling potentially difficult customer interactions.
• Must be comfortable cross training on other accounts.

Responsibilities

• Assist customers with questions regarding their natural gas bills and account balances
• Process and assist with customer payments
• Research and resolve account-related issues
• Explain billing information, charges, and payment options clearly
• Update and maintain accurate customer account information
• Handle customer questions and concerns professionally and efficiently
• Follow established procedures and privacy requirements
• Document customer interactions accurately
• Escalate issues when additional assistance or authorization is required
• Provide excellent customer service on every interaction

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Multi-system navigation

Teamwork

Punctuality

Job description

Five Star Solutions is seeking friendly Customer Service Representatives to assist customers with questions about their natural gas bills, payments, and account information. The role is remote for residents across several states, including Utah.

The ideal candidate is patient, professional, and comfortable handling billing issues while delivering a positive customer experience. Starting pay is $14 per hour with an additional $1 per hour for nights and weekends, 6:00am–8:00pm MST, Monday–Friday.