Remote Gas Billing Support Specialist

Five Star Solutions; El Paso (TX); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Paid Training

Benefits after 60 days

Remote work option

Job summary

Five Star Solutions is seeking friendly, dependable Customer Service Representatives to support customers with their natural gas utility accounts. You will assist with questions on bills, payments, and general account information, delivering a positive customer experience.

The role is remote for residents of multiple states, with detailed scheduling and paid training. Full‑time status, 40 hours/week, with benefits eligibility after 60 days."

Qualifications

• 1 year previous customer service, call center, or office experience preferred.
• Strong verbal and written communication skills.
• Strong attention to detail.
• Ability to navigate multiple computer systems.
• Professional and empathetic approach to customer concerns.
• Reliable attendance and punctuality.

Responsibilities

• Assist customers with questions regarding their natural gas bills and account balances
• Process and assist with customer payments
• Research and resolve account-related issues
• Explain billing information, charges, and payment options clearly
• Update and maintain accurate customer account information
• Handle customer questions and concerns professionally and efficiently
• Follow established procedures and privacy requirements
• Document customer interactions accurately
• Escalate issues when additional assistance or authorization is required
• Provide excellent customer service on every interaction

Skills

Customer service

Verbal & written communication

Attention to detail

Multi-system navigation

Team player

Reliability

Job description

Five Star Solutions is seeking friendly, dependable Customer Service Representatives to support customers with their natural gas utility accounts. You will assist with questions on bills, payments, and general account information, delivering a positive customer experience.

The role is remote for residents of multiple states, with detailed scheduling and paid training. Full‑time status, 40 hours/week, with benefits eligibility after 60 days."