Remote Gas Billing Customer Service Specialist

Five Star

Wheeling (WV)

On-site

USD 16,000 - 23,000

Full time

9 days ago

Application generator

Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Paid training

Full-time position

Shift differential

Job summary

Five Star Solutions is seeking friendly, dependable Customer Service Representatives to support customers with their natural gas utility accounts. You will help with billing questions, payments, and account information, delivering a positive customer experience.

This remote, full-time role offers paid training, a base pay of $14 per hour with an additional $1 night/weekend shift differential, and benefits eligibility after 60 days. Work hours are 8:00am–10:00pm EST, Monday through Friday.

Qualifications

1 year of customer service, call center, or office experience preferred.
Strong verbal and written communication skills.
Comfortable working with billing and account information.
Strong attention to detail.
Ability to navigate multiple computer systems.
Professional and empathetic approach to customer concerns.
Reliable attendance and punctuality.
Ability to work independently and as part of a team.
Comfortable handling potentially difficult customer interactions.
Must be comfortable cross training on other accounts.

Responsibilities

Assist customers with questions regarding their natural gas bills and account balances.
Process and assist with customer payments.
Research and resolve account-related issues.
Explain billing information, charges, and payment options clearly.
Update and maintain accurate customer account information.
Handle customer questions and concerns professionally and efficiently.
Follow established procedures and privacy requirements.
Document customer interactions accurately.
Escalate issues when additional assistance or authorization is required.
Provide excellent customer service on every interaction.