Remote Functional Support Intern: Oracle HR/Payroll & LMS

CAI

Pierre (SD)

Remote

USD 15,000 - 19,000

Full time

5 days ago

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Job summary

CAI is seeking a Functional Support Analyst Intern to support the Payroll portal and Oracle ERP HR/Payroll modules, plus LMS platforms, while delivering strong customer service. This full-time internship runs June 7, 2027 to August 6, 2027 and is remote within the United States, requiring 40 hours per week and availability during core business hours.

The role provides hands-on experience with ServiceNow ticketing, data analysis, and Level 1 support in an enterprise setting, with potential

Qualifications

Currently a junior pursuing a CS/IS degree.
GPA of 3.5 or higher.
Analytical and problem-solving skills.
Ability to follow process documentation.
Experience with Windows 10/11.
Excellent verbal and written communication.
Ability to multitask and work independently.

Responsibilities

Receive calls from a central call center and log tickets into the CAI ticketing system, ServiceNow.
Extract ticket data from ServiceNow and analyze data to identify patterns and trends.
Determine ticket priority based on the user’s description of the issue.
Assist with Level 1 support for eLearning support calls.
Develop job aid documentation as needed.
Escalate issues to team leads when issues extend beyond Level 1 support.
Work within documented Service Level Agreement parameters.
Learn and utilize new tools and technologies that support the team.