Remote Functional Support Intern – Oracle HR Payroll

CAI

Boston (MA)

Remote

USD 28,000 - 34,000

Full time

5 days ago

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Job summary

CAI is seeking a Functional Support Analyst Intern to support the Payroll portal and Oracle ERP HR/Payroll modules, plus LMS platforms, delivering strong customer service. This remote internship runs June 7, 2027 through August 6, 2027, full-time (40 hrs/wk) with core-hours during the nine weeks.

All work must be performed in the United States; sponsorship is not offered. The role emphasizes hands-on experience in enterprise environments, ticketing, data analysis, and documentation, with growth

Qualifications

Current junior enrolled in a college degree program in Computer Science, Information Systems, or a related field.
Current junior with a 3.5 GPA or higher.
Excellent analytical and problem‑solving skills.
Ability to follow process and procedure documentation.
Experience with Windows 10 and/or Windows 11.
Excellent verbal and written communication skills, including professional phone etiquette.
Ability to multitask and prioritize work effectively.
Ability to work independently with minimal supervision.

Responsibilities

Receive calls from a central call center and log tickets into the CAI ticketing system, ServiceNow
Extract ticket data from ServiceNow and analyze data to identify patterns and trends
Determine ticket priority based on the user’s description of the issue
Assist with Level 1 support for eLearning support calls
Develop job aid documentation as needed
Escalate issues to team leads when issues extend beyond Level 1 support
Work within documented Service Level Agreement parameters
Learn and utilize new tools and technologies that support the team