Remote Functional Support Analyst Intern (Oracle HR/Payroll)

CAI

Nashville (TN)

Remote

USD 25,000 - 36,000

Full time

5 days ago

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Job summary

CAI is seeking a Functional Support Analyst Intern to support the Payroll portal and Oracle ERP HR and Payroll modules, while delivering customer service excellence. This role also supports the Learning Management System (LMS) and provides hands-on exposure to enterprise applications.

The internship runs June 7, 2027 through August 6, 2027, is full-time (40 hours per week) and remote, with core business hours required.

Qualifications

Currently pursuing a college degree in Computer Science, Information Systems, or a related field.
Maintain a 3.5 GPA or higher.
Strong analytical and problem‑solving abilities; able to follow documented processes.
Experience with Windows 10/11; strong verbal and written communication.
Ability to multitask and work independently with minimal supervision.

Responsibilities

Receive calls from a central call center and log tickets into the CAI ticketing system, ServiceNow.
Extract ticket data from ServiceNow and analyze data to identify patterns and trends.
Determine ticket priority based on the user’s description of the issue.
Assist with Level 1 support for eLearning support calls.
Develop job aid documentation as needed.
Escalate issues to team leads when issues extend beyond Level 1 support.
Work within documented Service Level Agreement parameters.
Learn and utilize new tools and technologies that support the team.