Remote Fulfillment Operations Specialist | D2C & B2B

Oura; United States; Remote; USD 85.000 - 110.000; Vollzeit

Benefits dieser Stelle

Competitive salary and equity

Health, dental, vision, and mental健康支援

Zusammenfassung

ŌURA is seeking a Logistics Specialist to support day-to-day D2C and B2B order execution across our Americas fulfillment network. You will collaborate with the warehouse and internal teams to protect SLAs, resolve issues, and keep orders moving from NetSuite through 3PL/WMS to customers.

With 3+ years in logistics and ERP/WMS experience, you will drive testing, launches, and improvements across processes while maintaining precise order records and strong communication with cross-functional

Qualifikationen

• 3+ years in logistics, order management or fulfillment.
• Experience using ERP and warehouse management systems to investigate and resolve order-level issues; NetSuite experience is a plus.
• Track record of resolving fulfillment exceptions such as holds, backorders, shipping errors, and EDI failures.
• Demonstrated ability to solve ambiguous operational problems and build scalable processes.
• Experience with end-to-end testing, UAT, launch readiness, or cross-functional operational initiatives.
• Strong prioritization, follow-through, and communication skills with warehouse partners.

Aufgaben

• Monitor D2C and B2B/Commercial order queues in NetSuite and warehouse systems, review aging orders, and follow up on orders at risk of missing SLA.
• Triage holds, backorders, address or shipping issues, system handoff failures, and shipment discrepancies; drive each issue to resolution.
• Coordinate with the warehouse to cancel, prioritize, release, or rework orders, including D2C replacements and urgent shipments.
• Resolve ERP, WMS, and EDI fulfillment errors; maintain accurate order records and elevate recurring or time-sensitive issues.
• Track open and aging orders, on-time shipping performance, and exception trends across D2C and Commercial channels.
• Partner with the warehouse, Commercial, Member Care, and Systems teams to address root causes and improve SOPs, trackers, and handoffs.
• Launch & Testing Support
• Support D2C/B2B launches, new markets, commercial partnerships, product or packaging initiatives, and other cross-functional operational programs.
• Coordinate end-to-end testing and UAT across ecommerce, NetSuite, 3PL/WMS, shipping, returns, and customer-notification workflows; manage test orders, defects, and signoff status.
• Track launch dependencies and risks, support launch-day monitoring and post-launch hypercare, and transition new workflows into steady-state SOPs.

Jobbeschreibung

ŌURA is seeking a Logistics Specialist to support day-to-day D2C and B2B order execution across our Americas fulfillment network. You will collaborate with the warehouse and internal teams to protect SLAs, resolve issues, and keep orders moving from NetSuite through 3PL/WMS to customers.

With 3+ years in logistics and ERP/WMS experience, you will drive testing, launches, and improvements across processes while maintaining precise order records and strong communication with cross-functional