Logistics Specialist, Fulfillment (Fully Remote)

Oura

United States

Remote

USD 55,000 - 85,000

Full time

3 days ago

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Job summary

Oura is seeking a logistics/order management professional in the United States to monitor D2C and B2B order queues in NetSuite and warehouse systems, review aging orders, and ensure timely follow-up on orders at risk of SLA. The role involves triaging holds, backorders, and shipping discrepancies, and driving rapid resolution.

You will coordinate closely with the warehouse to cancel, prioritize, release, or rework orders, including D2C replacements and urgent shipments.

Responsibilities

Monitor D2C and B2B order queues in NetSuite and warehouse systems, review aging orders, and follow up on orders at risk of missing SLA.
Triage holds, backorders, address or shipping issues, system handoff failures, and shipment discrepancies; drive each issue to resolution.
Coordinate with the warehouse to cancel, prioritize, release, or rework orders, including D2C replacements and urgent shipments.

Job description

- Monitor D2C and B2B order queues in NetSuite and warehouse systems, review aging orders, and follow up on orders at risk of missing SLA.
- Triage holds, backorders, address or shipping issues, system handoff failures, and shipment discrepancies; drive each issue to resolution.
- Coordinate with the warehouse to cancel, prioritize, release, or rework orders, including D2C replacements and urgent shipments.

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