Order Orchestration & Fulfillment Specialist

Oura; United States; A distancia; USD 55.000 - 85.000; Jornada completa

Descripción de la vacante

Oura is seeking a logistics/order management professional in the United States to monitor D2C and B2B order queues in NetSuite and warehouse systems, review aging orders, and ensure timely follow-up on orders at risk of SLA. The role involves triaging holds, backorders, and shipping discrepancies, and driving rapid resolution.

You will coordinate closely with the warehouse to cancel, prioritize, release, or rework orders, including D2C replacements and urgent shipments.

Responsabilidades

• Monitor D2C and B2B order queues in NetSuite and warehouse systems, review aging orders, and follow up on orders at risk of missing SLA.
• Triage holds, backorders, address or shipping issues, system handoff failures, and shipment discrepancies; drive each issue to resolution.
• Coordinate with the warehouse to cancel, prioritize, release, or rework orders, including D2C replacements and urgent shipments.

Descripción del empleo

Oura is seeking a logistics/order management professional in the United States to monitor D2C and B2B order queues in NetSuite and warehouse systems, review aging orders, and ensure timely follow-up on orders at risk of SLA. The role involves triaging holds, backorders, and shipping discrepancies, and driving rapid resolution.

You will coordinate closely with the warehouse to cancel, prioritize, release, or rework orders, including D2C replacements and urgent shipments.