Remote Frontline Customer Ops & Admin Lead

Scalesource; United States; Remote; USD 13,950 - 16,740; Full time

Benefits offered by this job

Faster hiring process

Better role matching

Real ownership in operations

Multi-location exposure

Job summary

Scalesource is seeking a Customer Service & Administrative Assistant for a remote role. This position entails managing all aspects of customer communication across multiple locations, ensuring timely responses and maintaining organized CRM systems. Applicants should have 3+ years of relevant experience and a proven ability to handle high volumes of interactions. Strong performance metrics and a professional home office setup are required. The position offers a competitive monthly compensation after an initial period.

Qualifications

• 3+ years in customer-facing or administrative support roles.
• Experience handling 60+ interactions daily for 6+ months.
• Professional home office setup and reliable internet.

Responsibilities

• Manage inbound and outbound customer communication.
• Handle appointment scheduling and confirmations.
• Ensure CRM systems are clean and current.

Skills

Customer communication

Appointment management

CRM management

Fast response time

Escalation management

Tools

Zendesk

HubSpot

Salesforce

ServiceTitan

Job description

Scalesource is seeking a Customer Service & Administrative Assistant for a remote role. This position entails managing all aspects of customer communication across multiple locations, ensuring timely responses and maintaining organized CRM systems. Applicants should have 3+ years of relevant experience and a proven ability to handle high volumes of interactions. Strong performance metrics and a professional home office setup are required. The position offers a competitive monthly compensation after an initial period.