Remote-friendly US IT Service Desk Specialist

Talon.One LinkedIn Jobs; Denver (CO); On-site; USD 60,000 - 65,000; Part time

Benefits offered by this job

Learning budget

Flexible PTO

Home office budget

Home office allowance

Work from abroad

WeWork on-demand

Mental health support

Medical plans

401(k) match

Life & disability coverage

Job summary

Talon.One is seeking a part-time IT Service Desk Specialist for the US market. You will own day-to-day IT operations for US-based employees, handling incidents, provisioning, and documenting processes while collaborating with our Berlin team.

You'll diagnose hardware and software issues across macOS/Windows and SaaS tools, maintain asset lifecycles, and contribute to a smooth IT experience for a US-focused workforce in a dynamic, global environment.

Qualifications

• 1–2+ years in IT support or service desk.
• MacOS and Windows proficiency.
• MDM experience (e.g. Jamf).
• Basic understanding of network fundamentals (DNS, VPN, Wi-Fi).
• Hands‑on experience with Google Workspace and common collaboration tools (Slack, Zoom).
• Exposure to identity and access management tools (Google Workspace Admin).
• Familiarity with ticketing systems.
• Ability to troubleshoot connectivity, hardware, account access, and application issues remotely.
• Clear and friendly written and verbal communication.
• A patient, service‑oriented mindset: you genuinely enjoy helping people and stay calm under pressure.
• Reliable, autonomous working style.
• Fluent English (additional languages are a plus).

Responsibilities

• Independently assess, prioritize, and resolve IT incidents and service requests.
• Diagnose and resolve hardware and software issues across laptops, peripherals, macOS, Windows, Google Workspace, Slack, Zoom, and other SaaS platforms.
• Own and prioritize IT requests during US business hours.
• Partner with the Berlin IT team on complex technical matters and global IT initiatives.
• Develop and continuously improve IT documentation, processes, knowledge resources, and self-service solutions.
• Manage key aspects of the US device lifecycle and asset-management process.
• Identify recurring or complex technical issues and implement scalable solutions with the IT team.

Skills

IT support

Helpdesk

macOS

Windows

Google Workspace

Slack/Zoom

Jamf

Networking basics

Remote troubleshooting

English fluency

Tools

Jamf

Google Admin

Ticketing system

VPN

DNS

Slack

Zoom

Job description

Talon.One is seeking a part-time IT Service Desk Specialist for the US market. You will own day-to-day IT operations for US-based employees, handling incidents, provisioning, and documenting processes while collaborating with our Berlin team.

You'll diagnose hardware and software issues across macOS/Windows and SaaS tools, maintain asset lifecycles, and contribute to a smooth IT experience for a US-focused workforce in a dynamic, global environment.