IT Service Desk Engineer

Suntera Fund Services; Denver (CO); On-site; USD 50,000 - 70,000; Full time

Job summary

A financial services provider in Denver, Colorado is looking for a Service Desk Engineer to provide technical support across various locations in the US. The role involves troubleshooting and resolving issues, managing service desk tickets, and collaborating with the IT team to improve processes. The ideal candidate has experience in IT support, strong problem-solving abilities, and excellent communication skills with end-users. This position requires the ability to manage multiple tasks effectively and may involve occasional out-of-hours support.

Qualifications

• Proven experience in a service desk or IT support role, ideally within a financial services environment.
• Strong technical troubleshooting and problem-solving skills.
• Clear and professional communication with both technical and non-technical users.

Responsibilities

• Provide timely and effective technical support to end users across the US and wider group.
• Troubleshoot hardware, software, network, and application issues, escalating where necessary.
• Manage and resolve service desk tickets, ensuring SLAs are met.
• Support onboarding and offboarding processes, including account setup, preparing equipment and access management.
• Collaborate with the wider IT team to implement improvements and ensure consistent support across all office locations.
• Identify recurring issues and contribute to continuous improvement initiatives.
• Provide occasional out-of-hours support for incidents or scheduled maintenance.

Skills

Technical troubleshooting

Problem-solving

Clear communication

Ability to manage multiple priorities

Job description

We are seeking a proactive and technically skilled Service Desk Engineer to join our IT team, based in our US office. This role is pivotal in supporting our expanding presence in the US and ensuring seamless IT support across time zones. As Service Desk Engineer, you will provide high quality technical support to the business and confidently communicate with end-users, business stakeholders and the wider IT team as required.

Your duties will include:

• Provide timely and effective technical support to end users across the US and wider group.
• Troubleshoot hardware, software, network, and application issues, escalating where necessary.
• Manage and resolve service desk tickets, ensuring SLAs are met.
• Support onboarding and offboarding processes, including account setup, preparing equipment and access management.
• Collaborate with the wider IT team to implement improvements and ensure consistent support across all office locations.
• Identify recurring issues and contribute to continuous improvement initiatives.
• Provide occasional out-of-hours support for incidents or scheduled maintenance.

About you.

Skills and Requirements:

• Proven experience in a service desk or IT support role, ideally within a financial services environment.
• Strong technical troubleshooting and problem-solving skills.
• Clear and professional communication with both technical and non-technical users.
• Ability to work independently and manage multiple priorities.