US IT Support Specialist — Part-Time, Flexible Hours

Socket.dev; Denver (CO); On-site; USD 60,000 - 65,000; Part time

Benefits offered by this job

Learning budget

Flexible PTO

Home office budget

Home office allowance

Work abroad 90 days

WeWork access

Mental health support

Health plans

401(k) match

Life & Disability

Job summary

Socket.dev is seeking an IT Service Desk Specialist for the US to own day-to-day IT operations for US employees. You will assess needs, resolve incidents, and improve IT processes while working with the Berlin team on global initiatives.

The role requires independent judgment, a customer‑facing mindset, and flexibility to support US afternoons. Part-time, Denver location with US-based work eligibility.

Qualifications

• 1–2+ years in IT support or service desk.
• Proficient macOS and Windows environments.
• Experience with MDM (Jamf) and Google Workspace admin tooling.
• Familiar with VPN, DNS, and Wi‑Fi basics.
• Strong verbal and written English communication.

Responsibilities

• Handle IT incidents and service requests for US employees.
• Diagnose hardware/software issues across devices and apps.
• Own US business hours ticket prioritization and resolution.
• Collaborate with Berlin IT on global initiatives.
• Develop and improve IT docs and self-service resources.
• Oversee US device lifecycle, inventory, provisioning, and offboarding.
• Identify recurring problems and drive scalable improvements.

Skills

IT support

MacOS

Windows

Google Workspace

Slack

Zoom

Remote troubleshooting

English fluency

Tools

Jamf

Google Admin

Job description

Socket.dev is seeking an IT Service Desk Specialist for the US to own day-to-day IT operations for US employees. You will assess needs, resolve incidents, and improve IT processes while working with the Berlin team on global initiatives.

The role requires independent judgment, a customer‑facing mindset, and flexibility to support US afternoons. Part-time, Denver location with US-based work eligibility.