Remote Freight Forwarding Process Analyst (VSM/Workshops)

Kelly Services; Charlotte (NC); Remote; USD 92,000 - 106,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Orthodontia

Vision Benefits

Health Savings Account (HSA)

Health and Dependent Care Flexible Spd

Voluntary Life Insurance

401(k) including match

Paid sick time

Legal and Identity Protection

Pre-tax Commuter Benefit

529 College Saver Plan

Job summary

Motion Recruitment Partners (MRP) is seeking a Freight Forwarding Process Analyst for a 4-month remote consulting engagement with 25–40% travel across the U.S. You will map current freight forwarding processes, lead cross-functional workshops, and develop future-state recommendations to optimize quote-to-book, documentation, and billing workflows.

The role requires 8+ years in process improvement or consulting, deep freight forwarding knowledge, and strong facilitation and documentation skills.

Qualifications

• 8+ years of experience in process improvement, business analysis, operations, or consulting.
• Direct experience and working knowledge of freight forwarding operations.
• Hands‑on experience with process mapping and Value Stream Mapping (VSM).
• Experience leading process discovery and cross-functional workshops.
• Ability to work independently and engage effectively with diverse stakeholder groups.
• Working knowledge of freight forwarding processes, including quote-to-book, documentation, customs, ocean/air operations, and billing.
• Experience creating process maps, swimlane diagrams, SIPOCs, or similar process documentation.
• Strong analytical, problem-solving, communication, and organizational skills.
• Proficiency with Excel and process documentation tools such as Visio, Lucidchart, Miro, or similar.
• Ability to travel approximately 25–40% throughout the U.S.

Responsibilities

• Plan and facilitate process discovery workshops with operations, commercial, and support teams.
• Document current-state freight forwarding processes from end to end.
• Lead Value Stream Mapping and process mapping sessions.
• Identify bottlenecks, handoff issues, waste, rework, and process inefficiencies.
• Gather input from frontline employees, subject‑matter experts, managers, and leadership.
• Develop standardized process maps, SIPOCs, and supporting documentation.
• Validate process findings with operational stakeholders.
• Translate workshop findings into prioritized improvement recommendations.
• Support future-state process design and transformation initiatives.
• Develop dashboards or scorecards to track improvement opportunities and progress.
• Build relationships with operations, commercial, IT, and finance stakeholders.
• Travel approximately 25–40% throughout the U.S. as required.

Skills

Freight forwarding operations

Process mapping

Value Stream Mapping (VSM)

Workshop facilitation

Stakeholder engagement

Documentation

SIPOC mapping

BPMN mapping

Analytical skills

Cross-functional collaboration

Travel readiness

Education

Bachelor's degree in Business, Supply Chain, Logistics, Operations Management

Lean Six Sigma Green Belt

Tools

Excel

Visio

Lucidchart

Miro

Job description

Motion Recruitment Partners (MRP) is seeking a Freight Forwarding Process Analyst for a 4-month remote consulting engagement with 25–40% travel across the U.S. You will map current freight forwarding processes, lead cross-functional workshops, and develop future-state recommendations to optimize quote-to-book, documentation, and billing workflows.

The role requires 8+ years in process improvement or consulting, deep freight forwarding knowledge, and strong facilitation and documentation skills.