Freight Forwarding Process Consultant - 3PL - Remote with Travel - Contract

Motion Recruitment; United States; On-site; USD 85,000 - 110,000; Full time

Job summary

Motion Recruitment is seeking an experienced Freight Operations Process Analyst to drive operational excellence across freight forwarding and international transportation. You will work closely with operations, commercial teams, and executives to map current workflows and shape future state models.

The role offers significant stakeholder interaction, travel across the United States, and the opportunity to influence large-scale transformation initiatives within a growing organization.

Qualifications

• Five or more years in business analysis, operations improvement, process excellence, or consulting.
• Direct experience in freight forwarding, international transportation, or global supply chain environments.
• Experience leading discovery sessions and stakeholder workshops.
• Hands-on value stream mapping and process mapping experience.
• Knowledge of ocean/air freight, documentation, customs, brokerage, and billing processes.

Responsibilities

• Lead discovery sessions and workshops with operations, transportation, logistics, and commercial teams.
• Document current state processes across freight forwarding and international transportation workflows.
• Facilitate value stream mapping and process mapping exercises.
• Identify bottlenecks, inefficiencies, delays, rework, and improvement opportunities.
• Develop process maps, SIPOC diagrams, workflow documentation, and assessments.
• Analyze metrics like cycle times, throughput, productivity, quality, and customer experience.
• Partner with leaders to develop practical improvement recommendations.
• Present findings, business cases, and transformation recommendations to management.
• Support implementation and tracking of improvement initiatives.
• Collaborate with cross-functional teams across operations, technology, finance, and commercial.

Skills

Process mapping

Value stream mapping

Workshop facilitation

SIPOC diagrams

Cross-functional collaboration

Excel

Visio

Lucidchart

Miro

Analytical skills

Presentation skills

Communication

Education

Lean Six Sigma Green Belt

Tools

Visio

Lucidchart

Miro

Job description

A growing transformation and consulting organization is seeking an experienced Freight Operations Process Analyst to support operational excellence initiatives across multiple transportation and logistics environments.

This role is ideal for someone who combines real world freight forwarding knowledge with strong business analysis, process mapping, workshop facilitation, and continuous improvement expertise. You will work directly with operational and commercial teams to understand current workflows, identify improvement opportunities, and help shape future state operating models.

This is a highly visible role that offers significant stakeholder interaction, travel, and the opportunity to influence large scale operational transformation initiatives.

What You Will Do

• Lead discovery sessions and workshops with operations, transportation, logistics, and commercial teams
• Document current state processes across freight forwarding and international transportation workflows
• Facilitate value stream mapping and process mapping exercises
• Identify process bottlenecks, inefficiencies, delays, rework, and improvement opportunities
• Develop process maps, SIPOC diagrams, workflow documentation, and operational assessments
• Analyze operational metrics including cycle times, throughput, productivity, quality, and customer experience
• Partner with business leaders and process owners to develop practical improvement recommendations
• Present findings, business cases, and transformation recommendations to management teams
• Support implementation and tracking of operational improvement initiatives
• Collaborate with cross functional teams across operations, technology, finance, and commercial functions

What Makes This Opportunity Unique

• Direct involvement in enterprise supply chain and transportation transformation initiatives
• Exposure to executive leadership and operational decision makers
• Opportunity to travel and engage with diverse operating environments across the United States
• Ability to influence future state operational processes and standards
• Strong career growth within business transformation and operational excellence programs

Required Experience

• Direct experience within freight forwarding, international transportation, contract logistics, customs operations, or global supply chain environments
• Five or more years of experience in business analysis, operations improvement, process excellence, or consulting
• Direct experience within freight forwarding, international transportation, contract logistics, customs operations, or global supply chain environments
• Experience leading process discovery sessions and stakeholder workshops
• Hands on value stream mapping and process mapping experience
• Knowledge of ocean freight, air freight, documentation, customs, brokerage, shipment execution, and billing processes
• Experience using Visio, Lucidchart, Miro, or similar process documentation tools
• Strong Excel and analytical skills
• Excellent facilitation, presentation, and communication abilities

Preferred Experience

• Lean Six Sigma Green Belt or higher
• Continuous improvement or operational excellence programs
• Global trade and transportation operations
• Consulting or transformation project experience
• Exposure to logistics technology platforms and transportation management systems