Freight Forwarding Process Analyst

Kelly Services; Charlotte (NC); Remote; USD 92,000 - 106,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Orthodontia

Vision Benefits

Health Savings Account (HSA)

Health and Dependent Care Flexible Spd

Voluntary Life Insurance

401(k) including match

Paid sick time

Legal and Identity Protection

Pre-tax Commuter Benefit

529 College Saver Plan

Job summary

Motion Recruitment Partners (MRP) is seeking a Freight Forwarding Process Analyst for a 4-month remote consulting engagement with 25–40% travel across the U.S. You will map current freight forwarding processes, lead cross-functional workshops, and develop future-state recommendations to optimize quote-to-book, documentation, and billing workflows.

The role requires 8+ years in process improvement or consulting, deep freight forwarding knowledge, and strong facilitation and documentation skills.

Qualifications

• 8+ years of experience in process improvement, business analysis, operations, or consulting.
• Direct experience and working knowledge of freight forwarding operations.
• Hands‑on experience with process mapping and Value Stream Mapping (VSM).
• Experience leading process discovery and cross-functional workshops.
• Ability to work independently and engage effectively with diverse stakeholder groups.
• Working knowledge of freight forwarding processes, including quote-to-book, documentation, customs, ocean/air operations, and billing.
• Experience creating process maps, swimlane diagrams, SIPOCs, or similar process documentation.
• Strong analytical, problem-solving, communication, and organizational skills.
• Proficiency with Excel and process documentation tools such as Visio, Lucidchart, Miro, or similar.
• Ability to travel approximately 25–40% throughout the U.S.

Responsibilities

• Plan and facilitate process discovery workshops with operations, commercial, and support teams.
• Document current-state freight forwarding processes from end to end.
• Lead Value Stream Mapping and process mapping sessions.
• Identify bottlenecks, handoff issues, waste, rework, and process inefficiencies.
• Gather input from frontline employees, subject‑matter experts, managers, and leadership.
• Develop standardized process maps, SIPOCs, and supporting documentation.
• Validate process findings with operational stakeholders.
• Translate workshop findings into prioritized improvement recommendations.
• Support future-state process design and transformation initiatives.
• Develop dashboards or scorecards to track improvement opportunities and progress.
• Build relationships with operations, commercial, IT, and finance stakeholders.
• Travel approximately 25–40% throughout the U.S. as required.

Skills

Freight forwarding operations

Process mapping

Value Stream Mapping (VSM)

Workshop facilitation

Stakeholder engagement

Documentation

SIPOC mapping

BPMN mapping

Analytical skills

Cross-functional collaboration

Travel readiness

Education

Bachelor's degree in Business, Supply Chain, Logistics, Operations Management

Lean Six Sigma Green Belt

Tools

Excel

Visio

Lucidchart

Miro

Job description

$67 - $77

Freight Forwarding Process Analyst / Transformation Consultant / Remote with 25–40% U.S. Travel

Our client is a global logistics and transportation organization looking to hire a Freight Forwarding Process Analyst on a 4-month consulting/project-based engagement .

This is an opportunity to support a transformation initiative focused on understanding and improving freight forwarding operations. The ideal candidate will combine freight forwarding knowledge, process mapping and Value Stream Mapping (VSM) experience, and strong workshop facilitation skills . You will work independently with diverse stakeholders to document current-state processes, identify improvement opportunities, and help develop practical future-state solutions.

Contract Duration: 4 Months

Location: Remote with 25–40% travel throughout the U.S.

Required Skills & Experience

• 8+ years of experience in process improvement, business analysis, operations, or consulting.

• Direct experience and working knowledge of freight forwarding operations .

• Hands‑on experience with process mapping and Value Stream Mapping (VSM) .

• Experience leading process discovery and cross-functional workshops.

• Ability to work independently and engage effectively with diverse stakeholder groups.

• Working knowledge of freight forwarding processes, including quote-to-book, documentation, customs, ocean/air operations, and billing.

• Experience creating process maps, swimlane diagrams, SIPOCs, or similar process documentation.

• Strong analytical, problem-solving, communication, and organizational skills.

• Proficiency with Excel and process documentation tools such as Visio, Lucidchart, Miro, or similar.

• Ability to travel approximately 25–40% throughout the U.S.

Desired Skills & Experience

• Bachelor's degree in Business, Supply Chain, Logistics, Operations Management, or a related field.

• Lean Six Sigma certification, preferably Green Belt or higher.

• Experience with continuous improvement and process redesign.

• Experience developing future-state process designs and improvement recommendations.

• Experience with international transportation, contract logistics, or transformation initiatives.

• Experience developing dashboards, scorecards, business cases, or executive presentations.

What You Will Be Doing Tech Breakdown

• Process Mapping

• Value Stream Mapping (VSM)

• SIPOC

• Swimlane/BPMN Mapping

• Microsoft Excel

• Visio, Lucidchart, Miro, or similar process mapping tools

• Process Documentation

• Dashboards and Scorecards

Daily Responsibilities

• Plan and facilitate process discovery workshops with operations, commercial, and support teams.

• Document current-state freight forwarding processes from end to end.

• Lead Value Stream Mapping and process mapping sessions.

• Identify bottlenecks, handoff issues, waste, rework, and process inefficiencies.

• Gather input from frontline employees, subject‑matter experts, managers, and leadership.

• Develop standardized process maps, SIPOCs, and supporting documentation.

• Validate process findings with operational stakeholders.

• Translate workshop findings into prioritized improvement recommendations.

• Support future-state process design and transformation initiatives.

• Develop dashboards or scorecards to track improvement opportunities and progress.

• Build relationships with operations, commercial, IT, and finance stakeholders.

• Travel approximately 25–40% throughout the U.S. as required.

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family

• Dental & Orthodontia Benefits

• Vision Benefits

• Health Savings Account (HSA)

• Health and Dependent Care Flexible Spending Accounts

• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance

• Hospital Indemnity Insurance

• 401(k) including match with pre and post‑tax options

• Paid Sick Time Leave

• Legal and Identity Protection Plans

• Pre‑tax Commuter Benefit

• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre‑employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre‑employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.