Remote Freelance Customer Support Specialist Flexible Hours

Marbill Technologies; United States; Remote; USD 21,000 - 39,000; Full time

Benefits offered by this job

100% remote

Freelance contract

Flexible hours (FT, PT, or 32h)

Fun and supportive work environment

Informal tone and flat organization

Job summary

MarbillCare is seeking a remote Customer Support agent to assist users with queries, provide first-time resolution, and document interactions in our CRM. You’ll troubleshoot online, engage customers by phone, email, and Live Chat, and help maintain high service quality in a fast-paced environment.

Ideal candidates are fluent in English with a customer-service mindset. Prior experience in support and familiarity with CRM/ticketing tools are a plus.

Qualifications

• Fluent in English.
• Additional languages are an advantage.
• High school diploma or equivalent.
• Experience in customer support or similar role.
• Problem-solving skills under pressure.
• Familiarity with CRM software and ticketing systems.

Responsibilities

• Online troubleshooting technical issues relating to customers, payments and products, guiding them through solutions, and escalating problems as needed.
• Provide support to customers, demonstrating empathy, patience and an understanding of their needs.
• Respond to customer inquiries by phone, e-mail and Live Chat and provide accurate information regarding our services.
• Document customer interactions, issues, and resolutions in our CRM system.
• Maintain a positive and professional attitude while handling challenging situations.
• Strive to achieve and exceed individual and team performance metrics, ensuring high levels of quality.

Skills

English fluency

Spanish

Italian

German

Arabic

Russian

French

Portuguese

Polish

Education

High school diploma

Tools

CRM software

Ticketing systems

Job description

MarbillCare is seeking a remote Customer Support agent to assist users with queries, provide first-time resolution, and document interactions in our CRM. You’ll troubleshoot online, engage customers by phone, email, and Live Chat, and help maintain high service quality in a fast-paced environment.

Ideal candidates are fluent in English with a customer-service mindset. Prior experience in support and familiarity with CRM/ticketing tools are a plus.