Remote Fraud Strategy Supervisor

Velera; Iowa (LA); Remote; USD 73,000 - 113,000; Full time

Benefits offered by this job

Medical with telemedicine

Dental and Vision

401k with employer match

PTO

Tuition Reimbursement

Wellness program

Job summary

Velera seeks a Supervisor, Fraud Strategy to lead the Fraud Strategy staff and oversee client implementations, risk analytics, and fraud monitoring tools. The role requires strong supervisory skills and experience in financial services, with an emphasis on process improvement and delivering high-quality service to internal and external customers.

The ideal candidate will supervise daily operations, analyze fraud trends, and coordinate team efforts to meet SLAs while collaborating with other

Qualifications

• Bachelor’s Degree in Business Administration or related field or combination of education and experience required.
• Five (5) years within the financial service industry required.
• Five (5) years professional experience in risk analytics, mitigating risk and/or fraud services required.
• One (1) year or equivalent of supervisory experience preferred.
• Payments processing system knowledge preferred.
• Experience with third party vendor systems software preferred.
• Project management experience preferred.

Responsibilities

• Directly supervise the Fraud Strategy staff to ensure daily completion of inquiries and support for all Global Fraud Monitoring clients.
• Monitor workflow, productivity, accuracy, and losses.
• Participate in client presentations as requested by direct reports to provide assistance or leadership.
• Conduct monthly audits and review actions taken on inquiries by staff to ensure accuracy and quality.
• Coordinate the Fraud Strategy tasks and ensure adherence to established turnaround times and SLAs; manage projects assigned to the team; ensure quality of all outputs.
• Maintain awareness of member client fraud trends and suggest internal procedure changes to Fraud Strategy Manager.

Skills

Risk analytics

Financial services

Supervisory experience

Project management

Education

Bachelor's degree in Business Administration or related field

Tools

Payments processing system knowledge

Third party vendor systems software

Job description

Velera seeks a Supervisor, Fraud Strategy to lead the Fraud Strategy staff and oversee client implementations, risk analytics, and fraud monitoring tools. The role requires strong supervisory skills and experience in financial services, with an emphasis on process improvement and delivering high-quality service to internal and external customers.

The ideal candidate will supervise daily operations, analyze fraud trends, and coordinate team efforts to meet SLAs while collaborating with other