Remote Fraud Risk & Case Analyst I

Pathward; United States; Hybrid; USD 25,000 - 39,000; Full time

Job summary

Pathward is a hybrid, remote-office company focused on fraud detection and financial inclusion. The role handles first-line review, triage, and disposition of fraud alerts for accounts, cards, and services, performing end-to-end investigations and documenting findings for regulators and QA.

You will review monitoring reports, establish activity profiles, perform triage decisions, and coordinate with BSA/AML for SAR/CTR filings, documenting outcomes in Actimize and spreadsheets.

Qualifications

• High School Diploma or equivalent.
• Typically requires less than two years of related experience. Exposure to fraud, payments, banking operations, or customer service required.
• Attention to detail and accuracy in transaction analysis and documentation.
• Ability to manage a daily workload and meet same-day and SLA-driven deadlines.
• Strong written and verbal communication skills.
• Self-sufficient and well organized with support; comfortable working across multiple systems and monitoring reports.
• Foundational understanding of fraud red flags and typologies (e.g., account takeover, first-party fraud, card-not-present fraud) preferred.

Responsibilities

• Reviews and triages fraud alerts and monitoring reports across assigned populations to identify unusual activity.
• Establishes expected activity profile and compares observed vs. expected activity.
• Makes a triage determination and escalates as needed.
• Conducts end-to-end fraud case investigations with data across systems to confirm or rule out fraud.
• Prepares and refers SAR- and CTR-eligible activity to BSA/AML Operations for filing.
• Documents all review activity in Actimize and tracking spreadsheets.
• Escalates SAR-eligible indicators same business day.
• Answers inbound and returns outbound calls related to fraud monitoring and cardholder verification.
• Maintains service levels and QA standards.

Skills

Fraud analysis

Case investigations

Attention to detail

Communication

Education

High School Diploma

Tools

Actimize

BSA/AML systems

Job description

Pathward is a hybrid, remote-office company focused on fraud detection and financial inclusion. The role handles first-line review, triage, and disposition of fraud alerts for accounts, cards, and services, performing end-to-end investigations and documenting findings for regulators and QA.

You will review monitoring reports, establish activity profiles, perform triage decisions, and coordinate with BSA/AML for SAR/CTR filings, documenting outcomes in Actimize and spreadsheets.