Remote Fraud Resolution Specialist

LanceSoft Inc; Charlotte (NC); À distance; USD 29 000 - 33 000; Plein temps

Résumé du poste

LanceSoft Inc. in Charlotte, NC (Remote) seeks an Inbound Fraud Representative to handle fraud-related calls, review accounts, and provide prompt service. You will engage with cardholders, resolve issues, and maintain trust while working evenings and at least one weekend day.

Proficiency with MS Office helps you succeed in a fast-paced call center environment. Join a team that values clear communication, problem solving, and customer focus, delivering secure financial journeys and strong client

Qualifications

• Experience in banking/financial services or call centers.
• Strong listening, communication, and customer service skills.
• Ability to analyze information and resolve issues efficiently.

Responsabilités

• Handle in-bound calls and assist clients with potential fraud issues.
• Review accounts, research concerns, and provide prompt responses.
• Build rapport with customers and collaborate with colleagues.

Connaissances

Call center experience

Banking/financial industry

Customer engagement

Communication skills

Problem-solving

Analytical skills

Teamwork

Outils

PowerPoint

Word

Excel

Outlook

Description du poste

LanceSoft Inc. in Charlotte, NC (Remote) seeks an Inbound Fraud Representative to handle fraud-related calls, review accounts, and provide prompt service. You will engage with cardholders, resolve issues, and maintain trust while working evenings and at least one weekend day.

Proficiency with MS Office helps you succeed in a fast-paced call center environment. Join a team that values clear communication, problem solving, and customer focus, delivering secure financial journeys and strong client