Remote Fraud Product Client Success Manager

CCC Intelligent Solutions; United States; Remote; USD 79,000 - 120,000; Full time

Benefits offered by this job

401K Match

Paid time off

Annual Incentive Plan

Health insurance

Tuition Reimbursement

Wellness Programs

Stock Purchase Plan

Employee Resource Groups

Job summary

CCC Intelligent Solutions is seeking a Product Client Success Manager to focus on fraud and investigative solutions for insurance carriers. You will drive adoption, translate complex analytics into client value, and partner with claims and SIU teams to improve fraud workflows and outcomes.

In this role, you will build deep product expertise, demonstrate ROI, and collaborate with cross-functional teams to expand use cases and retention across accounts.

Qualifications

• 2+ years in insurance tech, fraud ops, SIU, claims, or client success.
• Ability to translate business challenges into adoption strategies.

Responsibilities

• Build expertise in CCC’s fraud product suite and value for carrier customers.
• Drive adoption by identifying workflow gaps and guiding fraud tools use.
• Partner with claims, SIU, and fraud leaders to improve detection and efficiency.
• Demonstrate ROI through increased fraud identification and operational savings.
• Support implementation, optimization, and expansion of fraud use cases.
• Analyze usage data to identify adoption opportunities.
• Collaborate with product, sales, and other teams to meet account goals.
• Standardize fraud playbooks and success metrics.

Skills

Fraud expertise

Analytical skills

Stakeholder partnering

Data-driven decisions

Job description

CCC Intelligent Solutions is seeking a Product Client Success Manager to focus on fraud and investigative solutions for insurance carriers. You will drive adoption, translate complex analytics into client value, and partner with claims and SIU teams to improve fraud workflows and outcomes.

In this role, you will build deep product expertise, demonstrate ROI, and collaborate with cross-functional teams to expand use cases and retention across accounts.