Insurance Fraud Solutions: Client Success Manager (Remote)

CCC Information Services; Chicago (IL); Remote; USD 79,000 - 120,000; Full time

Job summary

CCC Intelligent Solutions seeks a Product Client Success Manager focused on fraud and investigative solutions. You will partner with carriers to drive adoption, improve fraud workflows, and increase SIU effectiveness while delivering measurable business outcomes.

You will collaborate with claims, SIU, and fraud leaders to implement, optimize, and expand fraud use cases across customer organizations, translating product capabilities into clear customer value.

Qualifications

• 2+ years in insurance technology, fraud operations, SIU, claims, client success, consulting, or related fields.
• Deep understanding of fraud detection, claims investigations, SIU operations, or insurance claims workflows.
• Experience partnering with carrier stakeholders and translating business challenges into solution adoption strategies.

Responsibilities

• Build deep expertise in CCC's fraud and investigative product suite and how it delivers value to carrier customers.
• Drive adoption and utilization by identifying workflow gaps and helping clients incorporate fraud tools into daily claims operations.
• Partner with claims, SIU, and fraud leaders to improve fraud detection rates, investigative efficiency, and overall program effectiveness.
• Demonstrate ROI through measurable outcomes such as increased fraud identification, improved referral quality, reduced leakage, and operational efficiencies.
• Support implementation, optimization, and expansion of fraud use cases across customer organizations.
• Analyze customer usage data and identify opportunities to improve adoption and outcomes.
• Partner with Strategic CSMs, Product, Sales, and other internal teams to execute against account goals and retention objectives.

Job description

CCC Intelligent Solutions seeks a Product Client Success Manager focused on fraud and investigative solutions. You will partner with carriers to drive adoption, improve fraud workflows, and increase SIU effectiveness while delivering measurable business outcomes.

You will collaborate with claims, SIU, and fraud leaders to implement, optimize, and expand fraud use cases across customer organizations, translating product capabilities into clear customer value.