Fraud Solutions Client Success Manager

CCC Intelligent Solutions Inc.; United States; Remote; USD 79,000 - 120,000; Full time

Benefits offered by this job

401K Match

Paid time off

Annual Incentive Plan

Performance Bonus

Comprehensive health insurance

Tuition Reimbursement

Wellness Programs

Stock Purchase Plan options

Employee Resource Groups

Job summary

CCC Intelligent Solutions Inc. is seeking a Product Client Success Manager focused on fraud and investigative solutions.

You will partner with carriers to drive adoption and measurable business outcomes across fraud workflows and related claims operations. The role requires translating complex analytics into clear customer value, improving detection rates, and guiding customers from implementation to sustained adoption.

Qualifications

• 2+ years in insurance technology, fraud operations, SIU, claims, client success, consulting, or related fields.
• Deep understanding of fraud detection, claims investigations, SIU operations, or insurance claims workflows.
• Experience partnering with carrier stakeholders and translating business challenges into solution adoption strategies.
• Ability to quickly develop expertise in complex analytics, fraud, and investigative solutions.
• Strong analytical skills with the ability to identify patterns, diagnose issues, and drive action using data.
• Ability to translate technical product capabilities into clear customer outcomes and business value.
• Intellectually curious, asks insightful questions, and gets to the root cause of problems.
• Comfortable operating in ambiguity and driving outcomes without extensive direction.
• Commercial mindset with accountability for customer value, retention, and growth.

Responsibilities

• Develop deep expertise in CCC fraud products and value for carrier customers.
• Drive adoption by identifying workflow gaps and embedding fraud tools in claims ops.
• Partner with claims, SIU, and fraud leaders to improve detection and efficiency.
• Demonstrate ROI through increased fraud identification and reduced leakage.
• Support implementation, optimization, and expansion of fraud use cases.
• Analyze usage data to identify opportunities to improve adoption.
• Collaborate with Strategic CSMs, Product, Sales to meet account goals.
• Standardize fraud playbooks, best practices, and success metrics.

Skills

Fraud detection

Claims investigations

SIU operations

Insurance claims workflows

Data analysis

Customer-facing

Problem solving

Job description

CCC Intelligent Solutions Inc. is seeking a Product Client Success Manager focused on fraud and investigative solutions.

You will partner with carriers to drive adoption and measurable business outcomes across fraud workflows and related claims operations. The role requires translating complex analytics into clear customer value, improving detection rates, and guiding customers from implementation to sustained adoption.