Remote Product Client Success Manager - Fraud Solutions

cccis; United States; À distance; USD 79 000 - 120 000; Plein temps

Résumé du poste

CCC Intelligent Solutions Inc. (CCC) is seeking a Product Client Success Manager focused on fraud solutions. You will partner with carriers to drive adoption, improve fraud workflows, and demonstrate measurable business value. The role requires deep fraud expertise and comfort operating in ambiguity to deliver outcomes.

Join a team that helps insurers and partners realize value from CCC’s fraud and investigative product suite, drive adoption, and support continued growth across accounts.

Qualifications

• Deep understanding of fraud detection, claims investigations, SIU operations, or insurance claims workflows.
• Ability to quickly develop expertise in complex analytics, fraud, and investigative solutions.
• Ability to translate technical product capabilities into clear customer outcomes and business value.

Responsabilités

• Build deep expertise in CCC's fraud and investigative product suite and how it delivers value to carrier customers.
• Drive adoption and utilization by identifying workflow gaps and helping clients incorporate fraud tools into daily claims operations.
• Partner with claims, SIU, and fraud leaders to improve fraud detection rates, investigative efficiency, and overall program effectiveness.
• Demonstrate ROI through measurable outcomes such as increased fraud identification, improved referral quality, reduced leakage, and operational efficiencies.
• Support implementation, optimization, and expansion of fraud use cases across customer organizations.
• Analyze customer usage data and identify opportunities to improve adoption and outcomes.
• Partner with Strategic CSMs, Product, Sales, and other internal teams to execute against account goals and retention objectives.

Connaissances

Fraud expertise

Analytics

Client partnerships

Ambiguity tolerance

Commercial mindset

Description du poste

CCC Intelligent Solutions Inc. (CCC) is seeking a Product Client Success Manager focused on fraud solutions. You will partner with carriers to drive adoption, improve fraud workflows, and demonstrate measurable business value. The role requires deep fraud expertise and comfort operating in ambiguity to deliver outcomes.

Join a team that helps insurers and partners realize value from CCC’s fraud and investigative product suite, drive adoption, and support continued growth across accounts.