Remote Client Success Manager, Third-Party Casualty Claims

CCC Information Services; Northern (KY); Remote; USD 79,000 - 120,000; Full time

Benefits offered by this job

401K match

Paid time off

Annual incentive / performance bonus

Health insurance

Adoption assistance

Tuition reimbursement

Wellness programs

Stock purchase plan

Employee resource groups

Job summary

CCC Intelligent Solutions Inc. is seeking a Product Client Success Manager focused on Third-Party Casualty. This remote role involves up to 30% travel and requires deep experience in P&C claims, client success, and operational analytics.

You will partner with insurers and TPAs to drive adoption, demonstrate ROI, and guide claims transformation initiatives while collaborating with cross-functional teams to deliver measurable value.

Qualifications

• 5+ years of experience in Property & Casualty Insurance, Third-Party Casualty Claims, Client Success, Claims Operations, Consulting, Account Management, or a related field.

Responsibilities

• Develop expertise in Third-Party Casualty claims operations, industry trends, and CCC solutions.
• Partner with customers to drive adoption, utilization, and measurable business value across assigned solutions.
• Identify workflow inefficiencies, operational challenges, and improvement opportunities that can be addressed through technology and best practices.
• Demonstrate ROI by aligning solution capabilities to customer business objectives, claims outcomes, and operational metrics.
• Provide strategic guidance on workflow optimization, claims transformation, and solution expansion opportunities.
• Collaborate with Client Success, Sales, Product, Analytics, and other cross-functional teams to execute account strategies and achieve customer goals.
• Serve as a trusted advisor by sharing industry insights, benchmarking, and best practices that improve claims performance and outcomes.

Skills

Client Success

Property & Casualty Insurance

Claims Operations

Analytics

Executive communication

Commercial mindset

Job description

CCC Intelligent Solutions Inc. is seeking a Product Client Success Manager focused on Third-Party Casualty. This remote role involves up to 30% travel and requires deep experience in P&C claims, client success, and operational analytics.

You will partner with insurers and TPAs to drive adoption, demonstrate ROI, and guide claims transformation initiatives while collaborating with cross-functional teams to deliver measurable value.