Remote Franchise Operations Manager

Wyndham Hotels and Resorts, Inc.; San Antonio (TX); On-site; USD 80,000 - 105,000; Full time

Benefits offered by this job

Health insurance with HSA/FSA options

Vision insurance

Life/AD&D insurance

401(k) with company match

Vacation time accrual

Job summary

Wyndham Hotels & Resorts is seeking a Manager, Franchise Operations - Texas to join our Franchise Operations team in a remote United States location. You will nurture relationships with owners and drive performance across multi-property portfolios.

This role requires travel up to 90% with a flexible schedule; you will implement initiatives, analyze data, and collaborate with internal stakeholders to achieve annual service, performance and KPI goals while upholding the Count on Me culture.

Qualifications

• 2 to 4 years of progressive hotel or related experience, preferably property and corporate management.
• 4 year college degree (Preferred).
• Multi-property experience.
• Industry certifications (Preferred).
• Proficient in Microsoft Suite (i.e. Office, Word, PowerPoint, Excel etc.)

Responsibilities

• Compel owner involvement to achieve performance goals and drive franchisee satisfaction by embracing an Owner First mindset that directly aligns with our Count on Me service culture values: Being Responsive, Being Respectful and Delivering a Great Experience.
• Develop trusted relationships with external customers in order to educate, motivate and influence adoption of tools and resources to elevate performance.
• Execute Wyndham Hotels and Resorts initiatives, projects and related tasks.
• Execute a Portfolio Management strategy that improves overall performance through consistent communication, contact and touchpoints with hotels and owners.
• Analyze data to develop and execute strategies to expand revenue generation opportunities, drive growth and performance while improving quality performance and increasing customer satisfaction with each hotel.
• Drive NRG through retention and development opportunities.
• Collaborate with internal stakeholders.
• Provide accountability to the organization through documentation, follow up and system reporting.
• Achieve annual service, performance and KPI goals in order to impact WHR profitability.
• Take ownership of personal and professional development.
• Project a positive image and promote the value of Wyndham Hotels & Resorts.
• Respond to one off requests from the business that are property specific within an indicated SLA.

Skills

Travel readiness

Microsoft Office

Relationship management

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Wyndham Hotels & Resorts is seeking a Manager, Franchise Operations - Texas to join our Franchise Operations team in a remote United States location. You will nurture relationships with owners and drive performance across multi-property portfolios.

This role requires travel up to 90% with a flexible schedule; you will implement initiatives, analyze data, and collaborate with internal stakeholders to achieve annual service, performance and KPI goals while upholding the Count on Me culture.