Remote Forward-Deployed Services Lead

Ladders; United States; Remote; USD 120,000 - 145,000; Full time

Benefits offered by this job

Remote options

Professional development

Collaborative team culture

Access to cutting-edge technology and

Health and wellness benefits

Job summary

Ladders seeks a Manager, Forward Deployed Services to lead a team delivering post-sales value for upper mid-market and enterprise clients. The role stays involved from discovery through go-live, balancing delivery with team leadership and cross-functional collaboration.

Remote position in the United States. You will drive product configurations, oversee integrations, and mentor teammates while sustaining strong client relationships and successful implementations.

Qualifications

• 8+ years in engineering, consulting, finance, operations, product operations, or technical program management, including people management.
• Leadership in ERP implementation or complex B2B software delivery.
• Strong systems thinker able to navigate interconnected processes.
• Player-coach mentality with a willingness to stay hands-on.
• Experience thriving in high-pressure environments such as startups or consulting.
• Technical aptitude with engineering and logical problem solving.
• Ability to synthesize information quickly and make decisions under ambiguity.
• Analytical mindset; SQL experience is a plus.

Responsibilities

• Lead a team of forward-deployed product managers supporting enterprise clients.
• Stay hands-on through discovery, design, implementation, and go-live.
• Own the success of complex client relationships and drive execution.
• Conduct cross-functional deep dives to map business processes and workflows.
• Drive new product capabilities to grow upper mid-market and enterprise segments.
• Set standards for best practices and improve workflows and processes.
• Translate process flows into product design and configuration on the platform.
• Partner with technical teams on integrations and data migrations.
• Lead UAT, training, and go-live support while strengthening client relationships.
• Coach team members on client management and problem-solving frameworks.

Skills

Leadership

ERP implementation

B2B software delivery

Systems thinking

Hands-on leadership

Startups/consulting experience

Technical aptitude

SQL experience

Decision making under ambiguity

Job description

Ladders seeks a Manager, Forward Deployed Services to lead a team delivering post-sales value for upper mid-market and enterprise clients. The role stays involved from discovery through go-live, balancing delivery with team leadership and cross-functional collaboration.

Remote position in the United States. You will drive product configurations, oversee integrations, and mentor teammates while sustaining strong client relationships and successful implementations.