Remote Forward Deployed Engineer – AI Services

Napster Corp.; EE. UU.; A distancia; USD 135.000 - 202.000; Jornada completa

Descripción de la vacante

Napster Corp. is seeking a Forward Deployed Engineer to embed with strategic customers, designing and shipping AI agents that solve real business problems.

You will work across engineering, product, and enablement teams to deliver production deployments, including multilingual and enterprise integrations, with strong focus on quality, safety, and responsible AI practices. The role requires deep hands-on experience with agentic tools and LLM-based systems, and involves on-site engagements up to

Formación

• 5+ years in a technical, customer-facing role such as Forward Deployed Engineer, Solutions Engineer, or Software Engineer with consulting or professional services experience.
• Hands-on experience with agentic coding tools (Claude Code, Cursor, Codex) and ability to apply them to production codebases.
• Production experience building with LLMs, including prompt and context engineering, tool use and function calling, agent development, retrieval and memory design, and evaluation frameworks.

Responsabilidades

• Work within customer systems to build production‑grade AI agents and digital twins on the Napster platform, ensuring they meet customer requirements for accuracy, latency, brand, and experience quality.
• Build and ship technical artifacts used in production workflows, including MCP servers, agent skills, sub‑agents, tool integrations, knowledge and memory layers, and custom front‑end experiences.
• Use agentic development tools to rapidly prototype, iterate with customers in the room, and move from proof of concept to production quickly.
• Design multi‑agent architectures and orchestration patterns, choosing the right models, tools, and frameworks for each use case.
• Scope integrations and translate customer needs into clear technical plans, timelines, and success criteria alongside Solution Engineering.
• Provide white‑glove deployment support for Napster products across web, mobile, and physical installations, coordinating with remote and on‑site install teams where needed.
• Design and run evaluation pipelines for agent behavior, tool use, persona fidelity, conversation quality, and safety guardrails, including LLM‑as‑judge and regression testing.
• Codify repeatable deployment patterns into reusable skills, templates, plugins, and reference architectures, and feed insights back to Product and Engineering.
• Contribute to internal programs, including agent dogfooding and enablement, that help the wider team adopt AI‑native ways of working.
• Stay current on the rapidly evolving AI stack: frontier LLMs, real‑time voice and video models, agent SDKs, protocols like MCP and A2A, and observability tooling.
• Build long‑term relationships with customers and proactively identify new opportunities for AI deployment throughout an engagement.
• Travel to customer sites to build and launch in person, estimated at 25% depending on location.
• Be a champion for Napster's mission and responsible AI practices in the field.

Conocimientos

Python

TypeScript

Customer facing

Consulting

Herramientas

Claude Code

Cursor

Codex

LangGraph

OpenAI API

Descripción del empleo

Napster Corp. is seeking a Forward Deployed Engineer to embed with strategic customers, designing and shipping AI agents that solve real business problems.

You will work across engineering, product, and enablement teams to deliver production deployments, including multilingual and enterprise integrations, with strong focus on quality, safety, and responsible AI practices. The role requires deep hands-on experience with agentic tools and LLM-based systems, and involves on-site engagements up to