Remote FMS Operations Lead – Compliance & Mentoring

Mains'l; Brooklyn Park (MN); Hybride; USD 58 000 - 60 000; Plein temps

Avantages offerts par ce poste

Health and dental insurance

Life insurance

401(k)

Long-term disability

Paid time off

Education assistance

Résumé du poste

Mains’l Services is seeking a Lead Operations Specialist to mentor the FMS team and ensure accurate, timely, and compliant financial and operational processes. You’ll act as the first contact for external complaints, guiding issue resolution and process improvements.

This remote/hybrid role includes in-person training at our Brooklyn Park, MN office. A strong background in budgeting, data entry, and Excel is required for success.

Qualifications

• Experience with financial management systems and budgeting accuracy.
• Strong mathematical, analytical, and problem-solving skills.
• Excellent written and verbal communication.

Responsabilités

• Mentor and train FMS team members on policies, systems and processes.
• Collaborate with FMS and internal departments to implement best practices.
• Conduct audits of spending plans and authorizations and provide corrective feedback.
• Audit participant and employee files for completeness and accuracy (AP invoices, prepayments, reimbursements).
• Deliver regional center authorizations to Billing and FMS Support.
• Review timesheets, payroll reports, and spending summaries to correct errors.
• Serve as a resource regarding DDS changes and Regional Centers information.
• Act as first point of contact for external complaints and escalate as needed.
• Support a high-volume environment while maintaining accuracy and deadlines.

Connaissances

Customer service

Budgeting accuracy

Data entry

Analytical thinking

Excel

Written and verbal communication

Time management

Independent work

Attention to detail

Handling high volume communications

Formation

College degree preferred

Outils

Microsoft Office

Excel

Description du poste

Mains’l Services is seeking a Lead Operations Specialist to mentor the FMS team and ensure accurate, timely, and compliant financial and operational processes. You’ll act as the first contact for external complaints, guiding issue resolution and process improvements.

This remote/hybrid role includes in-person training at our Brooklyn Park, MN office. A strong background in budgeting, data entry, and Excel is required for success.